Customer Service Representative

Lඎඉൾ Eඌඍൺඅൺ

Lakeside, CA ***** 760-***-**** ********@*****.***

Hardworking Customer Service Representative with 25 years of experience working with the public. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships customers to promote customer satisfaction. Assisted with customer complaints before they

escalated.

Dispatched Trouble Shooters throughout 2

Counties for power issues to disconnect service

or restart service.

Good listening skills to gather information to

resolve issues.

Lead Customer Service Representative, 04/1991 to 01/2017 Imperial Irrigation District – Imperial, CA

Respond and process to customer and general public regarding power accounts. Receives request for electric service by telephone, in person, electronically and postal correspondence. Reviews reports of unauthorized power usage.

Resolved customer complaints and addressed emergency requests and needs. Process trouble orders and follow up for completion.

Ensured applicable rates and schedules for commercial and residential accounts. Detailed payment options and referred to low income agencies for assistance. Documented and detailed calls and complaints using call center's SAP database. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Educated customers on current promotions, upgrades or new offerings available under current plan. Answered up to 180 incoming calls in busy, fast-paced global call center. Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Customer Service, 02/2004

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Eൽඎർൺඍ ඈඇ

UCSD Extension - Imperial California