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Information Technology Customer Service

Location:
Helena, AL
Posted:
October 13, 2023

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Resume:

SKYLER BOLTON

Helena, Alabama 205-***-**** ad0c0t@r.postjobfree.com https://www.linkedin.com/in/skyler-bolton/ SUMMARY

Recent University of Alabama at Birmingham college graduate looking for a position in the computer science or information technology field. I am looking for an opportunity to bring my skill set to a progressive company and make a positive contribution in my new role.

CORE SKILLS

PROFESSIONAL EXPERIENCE

Player’s Choice Tennis Vestavia Hills, Alabama December 2022 – Present IT Support

• Network Management: Responsible for overseeing network functionality and addressing any connectivity issues that may arise.

• Hardware Support: Diagnose problems and providing maintenance for a range of hardware devices, including printers, phones, and computers.

• User Assistance: Assist users by addressing technical inquiries and resolving issues, thus contributing to the seamless operation of systems and equipment.

Batteries Plus Bulbs Alabaster, Alabama February 2021 – March 2021 Store Associate

• Multi-Tasking: Balanced multiple responsibilities, which included aiding customers, replenishing shelves, and performing cashier duties, frequently all at once.

• Team Collaboration: Smooth store operations and meeting customer needs rely on vital aspects such as effective communication and collaboration with colleagues.

• Adaptability: Store associates must rapidly adapt, addressing unexpected inventory issues and delivering exceptional customer service during peak times.

Best Buy Birmingham, Alabama August 2019 – September 2019 Customer Service Representative

• Call Management: Effectively manage incoming calls and route them to the relevant department or person.

• Clear Communication: Successful verbal communication guarantees that callers receive precise information and aid.

• Call Volume Handling: Operators adjust to varying call volumes while upholding professionalism and efficiency.

Tortuga’s Homemade Pizza Hoover, Alabama August 2017 – August 2019 Cashier

• Transaction Processing: Precisely process customer purchases, managing cash, cards, and issuing receipts.

• Customer Interaction: Interact with customers, answering their queries, and ensuring a pleasant checkout encounter.

• Payment Accuracy: Cashiers uphold accuracy while counting money and handling payments. Accounting Assistant

• Financial Recordkeeping: Sustain precise financial records, encompassing invoices, receipts, and expenditures.

• Data Entry: Input financial information into accounting software, guaranteeing its completeness and precision.

• Support Role: Assisted by generating reports, reconciling accounts, and contributing to financial analysis. EDUCATION

University of Alabama at Birmingham Birmingham, Alabama August 2019 – April 2023 Bachelor of Arts

• Major: Computer Science

• Minor: Information Systems and Accounting

• Presidential Scholarship

Helena High School Helena, Alabama August 2015 – May 2019 Advanced Academic Diploma

LANGUAGES

Java

Python

JavaScript

HTML

C

Go

SOFTWARE

Microsoft Office Suite

Google Apps

Illustrator

Photoshop

Tableau

QuickBooks

EXPERIENCE

Object Oriented Programming

Cloud Security Systems

Information Systems

Business Data Communications

Systems Analysis

Financial Accounting

Customer Service

ASSIGNMENTS

Website Developer

Software Engineer

Software Tester

Graphics Designer

Accountant



Contact this candidate