Customer Service Representative
Resume:
Diana Clark
Customer Service Representative
*********@*****.***
Fullerton, CA 92831
WORK EXPERIENCE
Associate Client Support Consultant
ADP INC
La Palma
From Apr 2022 to Jun 2023
Run payroll and research and resolve payroll and associated tax issues utilizing case management software to accurately record all interactions. New hire onboarding with Federal and State Jurisdiction set up and compliance, employee garnishment and direct deposit set up. Processing employer bank account changes, research and resolve tax agency notices, ERC/ Employee Retention Credits, invoice and debit/credit issue resolution and providing password help and technical support. Technologies used include RUN payroll software, CEH case management software, Sap, USMM money management software, ShareFile, Microsoft Outlook, Word, Excel and WebEx. Associate Client Support Consultant
Insight Global (Remote contract with ADP INC)
Costa Mesa
From Oct 2021 to April 2022
Run payroll and research and resolve payroll and associated tax issues utilizing case management software to accurately record all interactions. New hire onboarding with Federal and State Jurisdiction set up and compliance, employee garnishment and direct deposit set up. Processing employer bank account changes, research and resolve tax agency notices, ERC/ Employee Retention Credits, invoice and debit/credit issue resolution and providing password help and technical support. Technologies used include RUN payroll software, CEH case management software, Sap, USMM money management software, ShareFile, Microsoft Outlook, Word, Excel, and WebEx. Customer Service Representative
Mattson Resources (Remote Contract -EDD CA)
Costa Mesa
From Sep 2020 to Feb 2021
Remote contract with the Employment Development Department's high volume call center. Process of unemployment claims, research and resolve customer complaints and offer technical support. Conflict management skills used as well as empathetic active listening to assist and provide alternative resources when available. Utilized VMWare, SalesForce, Outlook, SharePoint, and Slack software. Customer Service Representative
Solugenix Corporation
Brea
From Nov 2018 to Mar 2020
Medical device purchase order processing for hospitals, doctors, and internal sales team. SLA and KPI metrics driven, high volume call center. Utilized SalesForce CRM software, JDE, PayMetric, Outlook and Excel.
Customer Service Representative
Genera Corp
Brea
From Jan 2017 to Aug 2018
Purchase order processing of aftermarket automotive parts in a high-volume call center. Also assisted customers with price and availability requests, shipment tracking. labor claims and goods return. Utilizing Oracle, JIRA, Outlook and excel software. Customer Service
Brea Trophy & Engraving
Brea
From Jul 2013 to May 2016
Assisted customers with the design and build of plaques, trophies, and other awards as well as medal engraving. Parts ordering, receiving, and warehouse maintenance. Seasonal Event Coordinator
Sugar Plum Festivals
Long Beach
From Dec 2007 to Oct 2016
Event design and set up, decoration, customer service, vendor coordination, booth installation, cashier, event security.
Gallery Assistant
Fullerton College Art Gallery
From 2010 to 2013
Gallery design and art installation. Database creation for extensive private collection. Gallery space painting and maintenance.
Education:
Fullerton college
Fullerton, CA
Major:
Arts and Human Expression
2010-2013
GED - ABC Unified School District
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