Client Support It
Resume:
Chad Crouch
Independence, KY 41051
****.******@*******.***
Skills
● MS office support for Office 2007, 2013 and Office 365
● Server administration for Server 2008, 2012, 2019
● Exchange 2007, 2013 and Office 365
● Desktop support for XP, 2000, Vista, 7, 10, and 11.
● Thin Client support for embedded Windows 7 and 10
● Chromebook support
● Setup and deploy servers and terminal server using VMware \ VSphere products
● ShoreTel and Mitel phone configuration and support
● ServiceNow and Lansweeper ticketing systems
● Asset Management
● Remote and onsite support
Experience
November 2018 - September 2023
Ethos Laboratories, Newport, KY - IT Support Technician
● Use of the Lansweeper ticketing system
● Set up new users in Active directory, groups, folder permissions, access, and exchange email accounts in Office 365 and Office 2013.
● Setup new Citrix ShareFile, Media Lab, LIS accounts when needed.
● Set up user local and remote desktop workstations, software installation and configure and MS products
● Onsite \ remote deskside \ phone support using Teamviewer for remote users, 400+ users.
● Diagnostic, break fix, Re-imaging of laptops
● Asset management
● Shoretel \ Mitel VOIP phone setup and management
● Assist in server related tasks.
● Setup and configure VM as needed.
● Duo authentication for access to computers and email.
● Support Watchguard VPN and firewall.
● Thin client support
● Completed archive process of terminated users
August 2014 to October 2018
Meggitt LLC, Erlanger KY - It Systems Administrator, Deskside Support, Systems Analyst Level 2
● Use of the ServiceNow ticketing system
● Set up new users in Active directory, groups, folder permissions, access, and exchange email accounts.
● Set up user workstations, software installation and configure and MS products
● Onsite deskside \ phone support for 2 separate sites, 400+ users
● Diagnostic, break fix, Re-imaging, backups and OS upgrades on Dell and HP Desktop and laptops
● Set up and management of Cisco Lan controller and wireless access points
● Installation and upgrades of software for the office and shop floor users 2
● Creation and implication of procedures for the IT department and users
● Pulling and terminating cables for Desk Phone and Network lines
● Symantec and Kaspersky anti-virus installation, management, upgrades and removal
● McAfee hard drive Encryption
● Secure AUTH multifactor authentication software deployment, hard and soft token deployment and management
● Apple IPhone setup and repair
● PDQ Inventory and Deployment software
● Telesis Laser startup, Creation of Part marking programs, depth verification, and training of users
● Inventory Management
November 2017 - August 2014
Meggitt LLC, Erlanger, Ky - CNC Machinist / Mold press operator
● Operated and setup of Mazak vertical mills, Haas and Mitsubishi horizontal CNC mills
● Manual Lathe
● Rotary grinding table setup and operation
● Use of OneCNC programming software to create, edit programs and post to machines
● Compression molding layup and press operator
March 2013 - December 2013
SB Computers, Bellevue, KY - Computer Sales / Repair technician
● Computer Sales
● Computer Diagnostic, Repair & Maintenance
● Virus, Malware & Spyware removal
● Backup and recovery of data
● Installation and upgrading of Hardware Components and Software
● Custom configuration to customer requirements
● Strong interaction with customers to assist with troubleshooting and computer requirements
October 1994 - November 2007
Sachs Automotive, Florence, KY - Piston Rod line, Assistant Assembly Team lead, Assembly line operator, Material Handler.
● CNC Okuma Lathe setup and operation
● Haas horizontal mill operation
● Entered quality control checks into a Quantum Database.
● Assembly of shocks and struts on manual and automated assembly lines
● Did material handling duties using sit down and stand up forklifts
● EDF Induction Hardening
● Assembly of shock and strut components
● Delivery of supplies to assembly lines
● Assistant Lead of a shock assembly line.
Education
December 2011
Beckfield College, Florence, KY - Associate of Applied Science : Computer Network Administration.
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