Chad Crouch

**** ******** ****

Independence, KY 41051

859-***-****

ad0byd@r.postjobfree.com

Skills

● MS office support for Office 2007, 2013 and Office 365

● Server administration for Server 2008, 2012, 2019

● Exchange 2007, 2013 and Office 365

● Desktop support for XP, 2000, Vista, 7, 10, and 11.

● Thin Client support for embedded Windows 7 and 10

● Chromebook support

● Setup and deploy servers and terminal server using VMware \ VSphere products

● ShoreTel and Mitel phone configuration and support

● ServiceNow and Lansweeper ticketing systems

● Asset Management

● Remote and onsite support

Experience

November 2018 - September 2023

Ethos Laboratories, Newport, KY - IT Support Technician

● Use of the Lansweeper ticketing system

● Set up new users in Active directory, groups, folder permissions, access, and exchange email accounts in Office 365 and Office 2013.

● Setup new Citrix ShareFile, Media Lab, LIS accounts when needed.

● Set up user local and remote desktop workstations, software installation and configure and MS products

● Onsite \ remote deskside \ phone support using Teamviewer for remote users, 400+ users.

● Diagnostic, break fix, Re-imaging of laptops

● Asset management

● Shoretel \ Mitel VOIP phone setup and management

● Assist in server related tasks.

● Setup and configure VM as needed.

● Duo authentication for access to computers and email.

● Support Watchguard VPN and firewall.

● Thin client support

● Completed archive process of terminated users

August 2014 to October 2018

Meggitt LLC, Erlanger KY - It Systems Administrator, Deskside Support, Systems Analyst Level 2

● Use of the ServiceNow ticketing system

● Set up new users in Active directory, groups, folder permissions, access, and exchange email accounts.

● Set up user workstations, software installation and configure and MS products

● Onsite deskside \ phone support for 2 separate sites, 400+ users

● Diagnostic, break fix, Re-imaging, backups and OS upgrades on Dell and HP Desktop and laptops

● Set up and management of Cisco Lan controller and wireless access points

● Installation and upgrades of software for the office and shop floor users 2

● Creation and implication of procedures for the IT department and users

● Pulling and terminating cables for Desk Phone and Network lines

● Symantec and Kaspersky anti-virus installation, management, upgrades and removal

● McAfee hard drive Encryption

● Secure AUTH multifactor authentication software deployment, hard and soft token deployment and management

● Apple IPhone setup and repair

● PDQ Inventory and Deployment software

● Telesis Laser startup, Creation of Part marking programs, depth verification, and training of users

● Inventory Management

November 2017 - August 2014

Meggitt LLC, Erlanger, Ky - CNC Machinist / Mold press operator

● Operated and setup of Mazak vertical mills, Haas and Mitsubishi horizontal CNC mills

● Manual Lathe

● Rotary grinding table setup and operation

● Use of OneCNC programming software to create, edit programs and post to machines

● Compression molding layup and press operator

March 2013 - December 2013

SB Computers, Bellevue, KY - Computer Sales / Repair technician

● Computer Sales

● Computer Diagnostic, Repair & Maintenance

● Virus, Malware & Spyware removal

● Backup and recovery of data

● Installation and upgrading of Hardware Components and Software

● Custom configuration to customer requirements

● Strong interaction with customers to assist with troubleshooting and computer requirements

October 1994 - November 2007

Sachs Automotive, Florence, KY - Piston Rod line, Assistant Assembly Team lead, Assembly line operator, Material Handler.

● CNC Okuma Lathe setup and operation

● Haas horizontal mill operation

● Entered quality control checks into a Quantum Database.

● Assembly of shocks and struts on manual and automated assembly lines

● Did material handling duties using sit down and stand up forklifts

● EDF Induction Hardening

● Assembly of shock and strut components

● Delivery of supplies to assembly lines

● Assistant Lead of a shock assembly line.

Education

December 2011

Beckfield College, Florence, KY - Associate of Applied Science : Computer Network Administration.

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