Data Processing Specialist

EXPERIENCE

Master Data Processing Specialist, Remote — Peapod Digital

Labs/ Apex Systems

August 2022 - PRESENT

● Recognize and implement process improvements for the VMDM system .

● Receive, prioritize and analyze user requests by meeting with users to define

needs and identify attributes and additional data required to fulfill all

requests.

● Assist in finding and fixing errors in the STEP VMDM system by creating,

analyzing, and troubleshooting new/ existing users records.

● Provide technical support and training as necessary for all internal and

external users.

● Process owner of the Data Governance Internal Support inbox where I

respond and resolve all incoming requests.

Case Management Specialist, Remote — State of North Carolina

August 2021 - July 2022

● Works as part of a cross-functional team delivering best class privacy

amongst applicants and landlords.

● Gathering, analyzing and documenting business record cases for

recordkeeping purposes for the State records.

● Developing, maintaining and nurturing a positive internal and external

customer relationship.

● Provides clear communication and status updates to management,

applicants, and landlords regarding timelines, issues and resolutions.

● Work on the Special Projects team to ensure that applicants have the

documents needed before an eviction occurs.

● Works from a master Smartsheets to create SharePoint folders for each

applicant transferred to our Eviction Diversion team then refers them to

their proper community partner.

Payment Processing Specialist, Remote — Avidxchange

February 2021 - August 2021

● Worked cross-functionally with other departments to uncover new ways

to make processing payments easier for our vendors.

● Conducted thorough analytical research to offer detailed

recommendations to help identify what process works best for vendors.

● Assisted with vendors to ensure that e-payments were processed daily

Office Coordinator/ Senior Office Coordinator, Charlotte —

Benchmark Physical Therapy

December 2018 - February 2021

● Provided clear communications to management regarding timelines,

issues and requirements for the office.

● Build and maintain scalable and effective processes for providing input to

patients and standards to the office coordinators.

● Assisted patients in setting up appointments, analyzing their movements,

and reviewed all patient documentation to help them achieve their

therapy goals.

● Collected copayments, verified health insurance benefits, and served as

the main point of contact for the facility by receiving and corresponding

to all incoming calls and emails.

● Trained new Office Coordinator hires on basic administrative skills and

systems used for patients documentation.

● Ran daily End of Day reports for money received from all patients and

created spreadsheets for all referrals received via fax from Physician

offices.

Professional NBA Dancer, Charlotte — Charlotte Hornets

August 2021 - PRESENT

● Present on various programs to include nationwide TV networks, video,

print, social media and in person events for the Charlotte Hornets.

● Perform routines in front of thousands of fans at the Spectrum Center and

serve as an ambassador for the Charlotte Hornets at public, private, and

charitable events.

● Entertain and represent the Hornets organization during every home

game at the Spectrum Center with great confidence, enthusiasm and

poise.

Professional NFL Cheerleader, Charlotte — Carolina Panthers

May 2017 - June 2021

● Entertained and represented the Carolina Panthers organization during

every home game at the Bank of America Stadium with great confidence,

enthusiasm and poise.

● Served at community and charitable events as a Topcat for the

organization.

● Performed routines and sideline material in front of thousands of fans for fan

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