Customer Service Data Entry

Keihonte Harris ********@*****.***

BALTIMORE, MD 21230

https://www.jobcase.com/p/keihonte.harris

Work Experience

Assistant Store Manager

Papa Johns

December 2021 - Present • Odenton, MD

•Assist the store manager in daily operations

•Supervise and train staff members

•Ensure excellent customer service

•Manage inventory and stock levels

•Handle cash transactions and reconcile cash register

•Oversee food preparation and quality control

•Implement company policies and procedures

•Monitor store cleanliness and maintenance

•Resolve customer complaints and concerns

•Participate in staff scheduling and performance evaluations USPS Supervisor/ /Mail Carrier

United States Postal Service

November 2001 - Present • Baltimore, MD

•Supervise a team of mail carriers and provide training and guidance

•Ensure compliance with USPS policies and procedures

•Manage delivery routes and schedules to ensure timely and efficient mail delivery

•Resolve customer complaints and inquiries regarding mail delivery

•Maintain accurate records of mail deliveries, including any issues or delays

•Monitor and evaluate mail carrier performance and provide feedback

•Coordinate with other USPS departments to ensure smooth workflow

•Implement safety protocols to ensure the well-being of mail carriers

•Conduct regular meetings with mail carriers to address any concerns or provide updates

•Stay updated on USPS regulations and communicate changes to the team Trainer/Customer Service Representative

Amynta

May 2018 - March 2020 • Lutherville, MD

•Conduct in-person and virtual training sessions for new hires

•Develop training materials and resources to support employee learning and development

•Deliver exceptional customer service through phone, email, and chat interactions

•Resolve customer complaints and ensure customer satisfaction

•Assist customers with product inquiries and provide accurate information

•Maintain a high level of product knowledge to address customer inquiries

•Collaborate with cross-functional teams to improve customer service processes

•Collect and analyze customer feedback to identify areas for improvement

•Handle escalated customer issues with professionalism and empathy

•Meet and exceed individual and team performance goals ACCOUNT EXECUTIVE,

USPS

October 2013 - April 2014 • Baltimore, MD

•Managed client accounts and provided exceptional customer service

•Generated new business leads and conducted sales presentations

•Developed and maintained strong relationships with existing clients letter carrier

usps

Education

Colorado Technical University

ASSOCIATES

October 2022 - Present • Colorado Springs,, CO

A business management degree is a higher education program that prepares students for various roles in different sectors and industries123. The degree covers key functional areas of business, such as organizational behavior and management, human resources, accounting, finance and marketing12. The degree also helps students to develop skills to work with a team and manage a business or organization successfully. Skills

Decision Making Stocking Inventory Time Management Persuasive Speaking Active Listening Multitasking Safe Food Handling Cash Management Conflict Resolution Shipping and Receiving

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