Mradula Jain

Email: ad0bxq@r.postjobfree.com

Phone: +91-823*******)

Mradula Jain

Classification: Public

Mradula Jain

Profile Summary

Mradula Jain, has 10.5 Years of IT experience overall. It includes 5.3 years of experience in Salesforce Configuration and Coding. During this tenure I was involved in various stages of software development life cycle including – development, testing, deployment, and implementation of various systems. I have 5.2 years of experience in Salesforce Training. I have served various clients and companies while I was working as Freelance Corporate Trainer and currently working with Deloitte US as a full-time trainer, designated Senior Consultant. I have been working as a Salesforce Technical Team Lead for 1 year and am currently working as Salesforce Manager, apart from being involved with training. A brief overview of skill sets is mentioned below:

• Good Experience in Customization Implementation of SFDC Application using VF Pages Triggers, Workflows, and Approval Processes.

• Extensive experience in configuring and customizing of custom objects, custom fields, pick lists, validation rules.

• End-to-End Configuration of Salesforce.com Application.

• Designed various Visual force pages for functional needs within Salesforce.com.

• Excellent understanding of Salesforce Security Model.

• Good experience in Salesforce tools such as Data Loader, Workbench, etc.

• Good knowledge and hands on experience on Salesforce Lightning and Lightning Components.

• Build various Lightning Web Components for showcasing multiple use cases during trainings and seminars.

Technical Skills

• Force.com: Salesforce Configuration, Security Model, Apex Triggers, Apex Classes, Visual force Pages, Batch Apex, Test classes, Workflows, Validation Rules, Record Type, Assignment rule, Email Services, Lightning App Builder, VS Code, Lightning Web Components.

• Database: SOSL, SOQL.

• Programming Language: Apex, Visual Force, Lightning Web Components.

• Tools: Data Loader, Eclipse, Workbench, Data Import Wizard, Visual Studio Code.

• Front End Technology: JavaScript, Html, CSS.

• Operating System: Windows, MAC.

Project Experiences

COMPANY: Aethereus Consulting

ROLE: Manager (From June 2023 to July 2023)

SOFTWARE: HubSpot, Salesforce, Data Loader

PROJECT: WNS

Synopsis:

WNS was a company who was merging their system with Smart Cube company and to make this happen, Smart Cube’s existing customer and all the data needed to be migrated from Smart Cube to WNS. To get this done efficiently we used Managed Packages and Connected apps to make the Role

Salesforce Team

Lead/Salesforce

Trainer/Salesforce

Developer/Salesforce

Administrator

Key Technical Skills &

Knowledge

Salesforce.com

(Customization &

Configuration)

Force.com (Apex, Visual

Force, Batch Apex)

Salesforce Lightning

Lightning Web Components

Visual Studio Code

JavaScript

Domain Expertise & Solutions

Customer Relationship

Management

Salesforce Sales Cloud

Salesforce Service Cloud

Mradula Jain

Email: ad0bxq@r.postjobfree.com

Phone: +91-823*******)

Mradula Jain

Classification: Public

integration between two systems and used Data Loader to migrate all the data along with all the files without a single data lose.

Responsibilities:

● Organize daily stand-up calls to be on track and identify if any challenges.

● Weekly call with business to convey the latest updates or hinders.

● Identify the blockers with developer and get them clarify with business.

● Keep track of JIRA stories and make sure to be on track with daily assigned tasks and to update if any blocker.

● Help developers if they face any challenges during any implementation.

● Help Architect to design the flow of data.

COMPANY: Deloitte USI

ROLE: Salesforce Technical Lead (From Dec 2022 to May 2023) SOFTWARE: Salesforce.com, Visual Studio Code

PROJECT: Geisinger

Synopsis:

Geisinger is a company who works for Health Care and provides Health Plans to individuals and companies. Deloitte is making them use Salesforce in an efficient way to manage their leads. We are building a solution where Salesforce is integrating with various sources where Geisinger leads get generated and flowing these leads into Salesforce to continue the further process of health plans in Salesforce Health Cloud.

Responsibilities:

● Handing the team of 4-6 folks and assigning them user stories, keeping a track of same as per given estimated time.

● Lead daily stand-up calls and rectify the issues faced by developers.

● Help the team to understand the requirements and if we stuck then connect to business to get the clarifications.

● Work on the user stories along with the POCs for the project.

● Attend daily meetings and calls to monitor the tasks given to individuals and help them if needed.

COMPANY: Deloitte USI

ROLE: Salesforce Trainer (From Sept 2022 to Dec 2022) SOFTWARE: Salesforce.com, Visual Studio Code

PROJECT: Learning & Development

Synopsis:

Currently working as a Salesforce trainer and involved in day-to-day training and other Learning and Development activities conducted by Deloitte USI for Internal folks. Responsibilities:

● Train freshers in Salesforce Admin, App Builder, Apex and Lightning Web Components and make them qualify for certifications.

● Train existing working professionals in Salesforce Admin and Development so that they can work collaboratively with their respective projects.

● Make technology friendly to the folks who have joined Deloitte as return to work

(RTW) professionals.

● Get involved with daily engagements and team meetings.

● Have been part of various Salesforce communities to work upon various Q&A sessions.

● Indulge in Deloitte Golden Hours activities.

Mradula Jain

Email: ad0bxq@r.postjobfree.com

Phone: +91-823*******)

Mradula Jain

Classification: Public

● Have been awarded with Applause Award twice for conducting LWC Bootcamps and delivering 4.7+ Rating trainings.

● Engaged with course content modulation as per latest releases by Salesforce.

● Delivered seminars to explain new features of Salesforce, introduced during DreamForce.

COMPANY: Freelancing (Various)

ROLE: Salesforce Corporate Trainer (From April 2018 to Aug 2021) SOFTWARE: Salesforce.com

PROJECT: Various

Synopsis:

Worked as a freelance Salesforce online/offline trainer and have delivered various corporate/personal/Institutional training.

Responsibilities:

● Salesforce Admin and development training to REI Systems employees in Aug-Sept 2021.

● Salesforce Admin and Platform Developer 1 training and project with Hexaview Employess in July-Aug 2021.

● Salesforce Admin and Platform Developer 1 Training to Career Ladder folks in May- June 2021

● Training BluePineapple employees in April 2021.

● Trained Eton folks in Nov 2020.

● Provided training to Quinnox Solutions team in Dec 2019

● Worked with Abpro for corporate training in March 2019

● In Dec 2018 provided classroom corporate training for TCS.

● Have trained IBM folks in Salesforce CPQ in Oct 2018 in classroom training.

● Trained Kayako folks in corporate online training in Aug 2018.

● Participated in number of trainings on different modules of Salesforce while was working with Cognizant.

COMPANY: Cognizant Australia

ROLE: Salesforce Lightning Developer (From Oct 2017 to April 2018) SOFTWARE: Salesforce.com

PROJECT: NBN

Synopsis:

NBN is Australian broadband company which offers various services to end users via their local vendors. We developed their own application which would be used by various vendors to provide NBN connection to consumers. This app is developed in Lightning. Responsibilities:

● Work on Lightning components, controllers, apex classes and apex triggers, handlers and test classes.

● Actively participated in all meetings as an onsite person.

● Proactively worked on the defects captured in SIT/UAT.

● Deployment through Change Set in SIT, UAT and Production. Mradula Jain

Email: ad0bxq@r.postjobfree.com

Phone: +91-823*******)

Mradula Jain

Classification: Public

COMPANY: Cognizant India

ROLE: Salesforce Developer (From April 2013 to Sept 2017) SOFTWARE: Salesforce.com

PROJECT: Barclays, Abbott Diabetic Care OneKey, BMC CSP Services (New Vs Renewal), BMC Remedyforce Backend QA Automation, Meritain Health Salesforce Enhancement, Centrica CSM

Synopsis:

Worked on various projects having various roles and responsibilities. Awards & Certifications

• Deloitte Applause Award Dec 2021

• Deloitte Applause Award Mar 2023

• Salesforce Certified App Builder Feb 2022

• Salesforce Certified Platform Developer 1 Feb 2023

• Salesforce Certified Administrator April 2023

Education

• Bachelor of Engineering in Information Technology 2008– 2012 Oriental Group of Institute, Jabalpur, M.P.

Score: 76 %

• Senior Secondary School Examination (MP Board) 2007 – 2008 NVN Senior Secondary School, Jabalpur, M.P.

Score: 70 %

• High School Certificate Examination (MP Board) 2005 – 2006 NVN Senior Secondary School, Jabalpur, M.P.

Score: 80 %

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