Salesforce Administration

RESUME

Mahak Jain

Location: Chicago, IL, USA

Work Authorization: H4 - EAD

Trailhead: https://trailblazer.me/id/mahakj

LinkedIn: https://www.linkedin.com/in/mahak-jain-629b3075/ Email: ****************@*****.***

OBJECTIVE:

I am looking for an opportunity to expand my skills in a fast-growing company to build out the best Salesforce practices and learn the principles of CRM systems throughout various roles, with my knowledge of management skills, soft skills, and using leading-edge technology like Salesforce, I would like to contribute to a team environment utilizing my proven abilities as a Salesforce Administrative by using new approaches and technologies. Certification:

• Salesforce Certified Associate - Issued Mar 2023.

• Salesforce Certified Administrator – Issued July 2023 Trailhead Credentials

• Double star Ranger: 230 Badges 102,350 Points 40 Trails

• Lightning Experience Reports & Dashboards Specialist Superbadge - Issued Mar 2023

• Business Administration Specialist Superbadge -Issued June 2023

• User Authentication Setting Superbadge Unit -Issued July 2023

• Multi-Factor Authentication and Single Sign-On Setting Superbadge Unit -Issued July 2023

• User Authentication Troubleshooting Superbadge Unit -Issued July 2023

• User Authentication Specialist Superbadge Unit -Issued July 2023

• Authentication Governance Superbadge Unit -Issued August 2023

• Access Governance Superbadge Unit -Issued August 2023

• Security Governance Specialist Superbbadge - Issued August 2023 Skills:

• Flexible, Communication and Leadership Skills

• Understanding of the Sales Process

• Project Management & Organization experience

• Hands-on experience in Data Management

• Working experience in Salesforce Resourcefulness

• Working with NPSP (Non-Profit success pack)

• Salesforce Flows creation

• Process builder, Validation Rule

• Salesforce Lightning

• Customer Relationship Management (CRM)

• Field Mapping, Process planning

• Microsoft Office

Education

• Bachelor Of Commerce in Computer Application 2001-2004 Master Of Commerce in Computer Application 2007-2009 PROFESSIONAL EXPERIENCE:

The Deveau Group · Internship March’23-Present

Salesforce Administrator

The Deveau Group is a Salesforce Consulting Organization dedicated to inspiring and empowering the world's nonprofits through the power of Salesforce. The Deveau Group design & implement Salesforce solutions that enable your organization to achieve its mission and run more efficiently. Roles and Responsibilities: -

• Business Process Mapping using ClickUp, Lucidchart

• Hands-on experience in a Sandbox environment

• Experience in AppExchange solutions, such as S-Docs

• Nonprofit Success Pack (NPSP) Salesforce Data Model

• Working with the Flow team through researching, implementing, and testing possible solutions

• Adding and deactivating users on Salesforce; running the sales report to help forecast.

• Created flow and Application Home pages

• Created Apps, Objects, and Fields

• Created Field mapping to custom objects

• Created Reports and Dashboards

• Created Workflows and Validation rules

Supermums Nov’22- Present

Trainee

Supremum’s mission is to accelerate the careers of women and other professionals in the Salesforce ecosystem by providing training and employment support. I really enjoy learning and working with Salesforce and continue to learn and build on my knowledge via Trailheads. I have reached Ranger status and have a keen interest in completing Super badges. I particularly enjoyed completing Lightning Experience Reports & Dashboards Specialist Super badge. Roles and Responsibilities: -

• In-depth, hands-on, learning about Salesforce administration. Analyzing a company's requirements, I set up the company's Salesforce Org with the following:

• Setting up salesforce security using roles/profiles/permission sets/sharing settings.

• Sales processes & Service processes

• Campaigns & Custom apps

• Managing users

• Reports and Dashboards

• Automation with flows

• Workflows & Approvals

• App Exchange & App Builder

• Data Loader and more

Contact this candidate