Cassie Ballenger

New Bern, NC *****

252-***-****

I am hardworking, fast learning, professional and determined. I am a mother, sister, and a daughter. I have a great personality. With over 10+ years' experience in the customer service industry, I believe in my abilities and am confident that I could excel at the position you are offering. I am eager to learn all that I can to be successful and to prosper. I would be an asset to your Firm because:

• I am polite and welcome constructive criticism.

• I am always helpful and will go above and beyond to assist anyone.

• I can multitask very well.

• I am a team player and want to see my coworkers succeed as well.

Professional Assets

I am currently and have been a Notary Public for the state of North Carolina for almost 8 years. I can work with multiple databases including Word, Outlook, Power Point, One Drive, and Excel. Authorized to work in the US for any employer

Work Experience

General Manager (GM)

Dunkin' Donuts - New Bern, NC

June 2022 to February 2023

• Tracked sales performance

• Open/close the store

• Balanced tills

• Maintained safe/change fund balance

• Prepared bank deposits

• Handled staff schedules

• Inventory

• Ordered supplies from vendors

• Checked-in & stocked current shipments in a timely manner

• Trained new employees

• Delegated staff positions to ensure quick and accurate service

• Assisted with payroll

• Developed strong relations with customers and vendors on behalf of the organization

• Determined staffing and scheduling requirements

• Trained and mentored all staff

• Created an effective orientation program

• Ensured all staff upheld company standards such as product rotation to ensure freshness. FIFO

• Provided daily reports in compliance with state requirements FT

LSA-Key Holder

Dollar General - Vanceboro, NC

October 2020 to July 2022

Open/close the store, count/balance cash tills, safe, & change fund, prepare bank deposits, check-in vendors, check-in DG truck making sure correct inventory delivery, unload core stock truck, check-in & unload fresh truck within timeframe, track & maintain accurate temperature recordings on all coolers & freezers, stock shelves, inventory, check dates & rotate FIFO as needed, price changes, set end caps, assist with product planogram, place new stock/seasonal decorations, price checks, train new employees, handle returns/damaged merchandise, answer phones, keep all CBL training up to date, problem solve, help customers with any & all needs or concerns, clean store.

Office Administrative Assistant

Ballenger’s Custom Cabinetry - Bayboro, NC

September 2019 to April 2020

Prep, sand, prime, paint custom woodworks, email clients, assist in installation of cabinetry and furniture, answer multiple phone lines, take messages, schedule customer meetings, plan site visits, order supplies, check emails

Office Manager

Williams Service Co - New Bern, NC

February 2017 to August 2019

Data entry with multiple databases including QuickBooks, Excel, PowerPoint, answer multiple phone lines, manage employee access for various military bases, email correspondence with customers and vendors, track and maintain company vehicles, site visits, prepare documentation for hiring and firing, order and receive supplies, read blueprints, assist in conducting safety meetings.

Member Service Representative (MSR)

State Employees' Credit Union - New Bern, NC

August 2009 to October 2016

ATM Specialist: handle deposits coming through area ATM’s, balance cash inside ATM, mail/order ATM cards, record transactions, keep/maintain accurate records and balances, contact members through mail or phone, send emails, handle cash

Receptionist: answer and manage multiple phone lines, make notes on accounts, take messages, schedule appointments, file, copy, scan, assist any other MSR if needed, runner, check mail at post office, account inquiries over the phone, verify ID, assist members coming into branch, maintain clean and organized work station, direct members to correct department

Teller: customer support, make deposits/withdrawals, cashier's check, balance inquiry, handle large amounts of cash, perform check holds, rotating vault manager, balance cash drawer, sign off/ verify log teller’s balance accuracy, maintain vault currency amount met, balance vault, disperse money as needed to include DT, receive vault currency from Federal Reserve, verify ID of account holders, IL payments,

MSR: open/close checking, savings, CPG, IRA, Roth, Minor’s, Rep Payee accounts, safe deposit boxes, balance accounts, maintain detailed financial documentation, assist members with balancing accounts, weekly assignments completed on time, contact members through email, phone, mail, verify member eligibility, verify ID, order ATM cards, any account assistance needed

Loan Officer Asst.: assist members with filling out applications accurately and correct, assist IL officers with any filing, printing, copying, document verification,

Education

Some College in Cosmetology

Craven Community College - New Bern, NC

August 2017 to December 2017

High school diploma

West Craven High School - Vanceboro, NC

August 2003

Skills

• QuickBooks

• Multi-line Phone Systems

• Accounts Receivable

• Databases

• Notary Public

• Banking

• Administrative Experience

• Management

• Financial Services

• Customer Service

• Office experience

• Microsoft Office

• Payroll

• Accounts Payable

• Office management

• Schedule management

• Supervising experience

• Budgeting

• Vendor management

• Organizational skills

• Communication skills

• Clerical experience

• Filing

• Computer literacy

• Phone etiquette

• Typing

• Data entry

• Calendar management

• Front desk

• Inventory control

• Micros POS

• Planograms

Certifications and Licenses

Notary Public NC

July 2015 to July 2023

I have completed my second Notary Public class & received my certification from the NC department of the Secretary. My commission expires 2023.

Enrolled in recertification 10/2023 Pamlico CC

Contact this candidate