It Support Customer Service

Jerred Screen

*** ******** *** **. *********, Florida 32084 904-***-**** ****************@*****.***

IT SUPPORT TECHNICIAN

Over 10 years of customer-oriented IT Support Specialist is skilled in effective communication strategies, consultative services, and innovative solutions seeking to employ my skill set in a Help Desk role. Efficient in password resets, software installations, and desktop support. Performed operating system deployments, user permission assignments through Active Directory, and Wi-Fi troubleshooting through direct technical training. Currently working toward various IT certifications to enhance hardware, software, and network support proficiency and expertise.

SKILLS & ABILITIES

■Customer & Client Service

■Windows 10 & Office 365

■Metasploit

■Technical Support

■End User Support

■Software & Hardware

■Active Directory

■Network Management

■Backup & Recovery

■Configuring Software

■Operating Systems

■LAN/WAN/VLAN/Wi-Fi

■Help Desk & Ticketing

■Analytical Skills

■Data Management

■Multi-factor Authentication

■VPN

■Wireshark

Computer User Support Specialist Program ACI Learning Denver, CO 2022 Graduate

Professional Certifications ITIL v4 CompTIA A+ Network+ Security+

PROFESSIONAL EXPERIENCE

AIT Customer Service Representative Advent Health Remote Aug 2022-Present

Troubleshoot over 1000 devices and software programs daily ranging from Microsoft Windows and also IOS systems.

Provided top-tier customer service.

Customer Service Eligibility Coordinator Go Health Jacksonville, FL Aug 2021 -August 2022

■Ensured that over 456 members enrolled in the LIS (Low Income Subsidy) program, resulting in peace of mind.

■Transferred over 759 calls for services rendered to members inquiring about Medicare issues and savings consumers could qualify for.

Leading Petty Officer United States Navy Jacksonville, FL Feb 2014 -Oct 2020

■Ensured adherence to operational policies and procedures, implementing steps for corrective actions as needed.

■Maintained quality and safety objectives at a national and global level.

■Supervised in the complete inspection of oxygen-related materials, including the overhauls and repairs and the test of onboard oxygen equipment used on an aircraft.

■Filled nitrogen CO2 and fire extinguishers ordered the necessary parts, and routed components for cleaning and servicing.

■Functioned as a mentor to thirty sailors, aligning them with Navy core values.

■Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.

References available upon request

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