Software Testing Customer Service

V. Dinis Harris

• Elkridge, MD • (***) ***- **** • **********@*****.***

Fluent in two languages, Software Tester with over ten years of strong analytical skills with great attention to detail, meeting deadline goals, manual test skills, with a high degree of accuracy and effective communication and collaborative skills. CORE COMPETENCIES

Quality Assurance: Proficient in ensuring the software meets quality standards. Software Testing: Experienced in identifying software bugs and verifying functionality. Software Development Life Cycle: Well-versed in all phases of software testing, from. requirement gathering to development.

Test Case Creation & Execution: Skilled in drafting detailed test cases and effectively executing them to ensure software performance.

Bug Tracking: Adept at using Microsoft Team Foundation Server for defect management.

Test Management: Proficient in utilizing Microsoft Test Manager for test planning and execution.

Development Tools: Familiar with Visual Studio for software testing and debugging. PROFESSIONAL EXPERIENCE

SOFTWARE TEST ENGINEER

Mettler-Toledo Autochem, Columbia MD November 2016 – January 2023

• Developed over 150+ test cases derived from software requirements, achieving a 95% coverage rate.

• Executed over 1,000 test cases across multiple software projects, leading to the identification and resolution of bugs.

• Routinely performed smoke, regression, and performance tests across multiple software projects.

• Collaborated closely with the development team to ensure test cases matched evolving software requirements, leading to faster iteration cycles.

• Guided 3 interns through their entire internship cycle, 2 of whom were subsequently hired as full-time employees due to their outstanding performance. SOFTWARE TEST ENGINEER

Intertek, Laurel MD August 2011 – November 2016

• Coordinated with product managers and software engineers to track and resolve over 200 bugs in various games and applications, ensuring high-quality product releases.

• Conducted testing over 50 cell phone applications on 20+ different handsets, ensuring broad compatibility and end user experience.

• Diligently reported software issues through a centralized tracking system, expediting the bug fixing process by 25% and ensuring timely software product updates. V. Dinis Harris

COMMUNICATION SPECIALIST

Hope Christian Ministry, Beltsville MD July 2010 – May 2011

• Served as the primary communication conduit for HCC’s administrative team ensuring clear and efficient liaison among ministry leaders.

• Actively supported the Chamber’s marketing campaigns by meticulously designing and curating promotional literature, ensuring an increase in outreach while adhering to set budgets.

• Curated and maintained a comprehensive repository of press releases and articles, ensuring easy accessibility and retrieval, while also designing a dynamic rolling marquee to showcase key highlights.

SOFTWARE TESTING

National Software Testing Laboratories, Laurel MD: January 2008 – July 2010

• Analyzed design specifications, leading to the development of comprehensive test scripts and scenarios: leveraged both manual techniques and advanced automated testing tools to optimize coverage.

• Executed rigorous system and functionality testing on new applications and software enhancements, ensuring a 99% adherence to design specifications and enhancing software reliability.

• Initiated proactive measures to identify and rectify potential pitfalls in workflows, leading to a notable enhancement in the end products’ quality and helping boost customer satisfaction.

CUSTOMER SERVICE REPRESENTATIVE

Pitney Bowes Management Services, Washington DC: August 2011, December 2012

• Promptly addressed and resolved incoming customer requests, achieving a satisfactory rate for issue resolution.

• Gathered customer information, efficiently met their needs, and provided education to reduce future inquiries, resulting in a decrease in recurring issues.

• Expertly troubleshot customer issues over the phone, utilizing systems to assess and rectify challenges, improving call resolution speeds. EDUCATION

Business Administration Courses – Montgomery Community College, Takoma Park, MD Computer Specialist - TESST Electronics and Computer Institute, Hyattsville, MD Clearance Held – Secret 1997-2007

Languages:

English: Fluent (Speak, Read, Write)

Portuguese: Native

Spanish: Fluent (Speak, Read, Write)

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