Customer Service Representative
Resume:
MALAIKA H. JULIEN
West Palm Beach, FL
*******************@*****.***
CUSTOMER SERVICE REPRESENTATIVE, offering experience providing services and teamwork, resulting in excellent customer satisfaction.
ABILITY SUMMARY
Customer Service Focused
Communication Skills
Multi-Tasking Skills
Team Oriented
Motivated and Attentive
Time Management Skills
Patience and Approachable
Detail Oriented and Organization
Dependable and Flexible
Cash Handling, Operate Cash Register
EMPLOYMENT HISTORY
Retail Associate 2018 – Present
DKNY, West Palm Beach, FL
Greet customers upon entry into the store
Assist customers with selecting merchandise for specific occasions
Process monetary transactions of purchased items using a cash register
Maintain organization on the floor where merchandise is located and displayed
Complete online transactions for online shoppers including packaging and shipping
Customer Service Representative 2018 – 2018
KFC, West Palm Beach, FL
Greeted customers with great smile when they entered to make them feel welcomed
Organized cashier area by picking up trash keep the place clean
Collaborated with the manager and team to maintain an efficient workplace
Used safe food handling practices to package food, condiments and utensils
Took orders and provided information about menu items
Helped translate information for Creole speaking customers
Answered customer questions and worked efficiently to provide great customer service
Addressed customer complaints and provided solutions according to company policy
Processed customer orders at the cash register in a friendly manner
Suggested information about other products and services
Modified orders according to customer requests and served customers quickly
EDUCATION
High School Diploma, General Curriculum, Palm Beach Lakes Community High School, West Palm Beach, FL
OCCUPATIONAL CERTIFICATES
Certified Guest Service Professional, American Hotel & Lodging Association
Certified Guestroom Attendant, American Hotel & Lodging Association
Certified Restaurant Server, American Hotel & Lodging Association
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