Customer Service Data Entry

Darryl Ager

*** *** ***** ***, **** A Milford, CT 06460 203-***-**** **********@*******.***

Professional summary

Service-oriented Terminal Operator with 19 years in the petroleum business. Core competencies in various pumps and additive calibration as well as an excellent communication and time management skills. Handle tasks with accuracy and efficiency. Passionate and motivated with a drive for excellence.

Skills

Active listening

Time management

Competency with Microsoft Office applications

Terminal operating systems experience preferred

Strong verbal, written, and interpersonal skills

Problem-solving and decision-making skills

Ability to maintain a positive attitude in the work environment

Employment History

Gulf Oil LP in New Haven, CT

Terminal Supervisor from Sept. 2017 to Present

Establishing and maintain working relationships with handlers, terminal maintenance staff and/or contract personnel. Creates an environment that encourages teamwork.

Informing management of unique or difficult situations

Performs other duties as assigned, such as monthly closeout along with gain/loss daily and weekly

Ensuring HAZMAT is handled correctly, including re-loading and paperwork

Ensures that weight billed, and actual weight agree, creates CCA’s to correct differences and follows company notification procedures

Ensures that terminal services perform tasks for barges/ships to arrive and depart as scheduled

Monitors data entry accuracy and completeness, corrects inaccurate information and ensures any underlying issues are resolved

Ensures that employees and/contractors adhere to company and governmental safety regulations and procedures

Identifies and rectifies immediate problems

Monitors employees and/or contractors’ compliance with regulations and procedures pertaining to vehicle safety.

Develop and maintain work schedule for all operators

Assist workers in diagnosing malfunctions in machinery and equipment

Recommends measures to improve production methods, equipment performance, and quality of product handling.

Interprets company policies to workers and enforces safety regulations

Train and develop subordinates in petroleum unloading and loading operations

Interprets specifications, and job orders to workers, and assigns duties

Gulf Oil LP in New Haven, CT

Terminal Operator from Jan. 2001 to Sept. 2017

Supports the day to day operations of the distribution terminal business as a focal point for internal and external customers.

Safely perform all duties related to receipt, storage, and distribution of petroleum products.

Responsibilities include but not limited to: Receiving (via pipeline, truck, and /or rail car) Petroleum products in a safe manner and in accordance with all State and Federal law and regulations, and accordance with all company policies and procedures.

Climbing, gauging, and sampling product and additives and performing quality assurance testing as required.

Occasional office work to include generating daily inventory record keeping, bills of landing, loading cards and update vehicle information.

General housekeeping and maintenance include routine repairs / replacement of terminal equipment, terminal inspections, greasing valves, replacing couplers, loading arms and head and other features that will break or need repair.

Assist drivers and customer with loading problems assuring compliance with safe work policies as well as haz-mat training yearly. TWIC

Circuit Wise in North Haven, Ct

Setup Operator/ Lead Auditor from Sept.1990 to Dec. 2000

Inquiring of management and the structure of the organization chart, testing documents that include Corrective Action reports and implanting the changes to the system.

Discussing finding with management team.

Contribute to the team effort to improve production. Schedule walk thru audits to be up to standards.

Work with the Quality Assurance Manager with the flow charts, floor plans and making changes to meet the requirements of Qs 9000 procedures.

Led a group of twelve auditors to obtain and review evidence ensuring audit conclusions are well documented.

Understanding of SPC charts, PMEA, and strong verbal communication skills including telephone etiquette to diplomatically resolve challenging customer situations, strong organizational skills and knowledge of Microsoft Excel, PowerPoint, and Word program.

Ann Taylor in New Haven, CT

Sales Auditor/ Lead Auditor from June 1988 to Aug. 1990

Reconciling receipts from over 250 stores along with gift card and gift certificates.

Report month end sales to management research customer complaints concerning return, stolen credit card sales, on a daily basic respond to store support center and store operations providing response/resolution.

Perform other office duties as needed to ensure smooth financial processes and to meet customer needs, maintain departmental – level compliance with Company standards of safety, security and other administrative duties

Education

Denmark Technical College

Associate of Applied Science

General Business

Class of 1986

Contact this candidate