OKEOGHENE JULIET OGUDE

**** ********** ****, *******, **, P3A 3VB

ad0blh@r.postjobfree.com 249-***-****

SUMMARY

Reliable, energetic and resourceful sales associate with over nine years of experience resolving customer complaints and promoting conflict resolution. I am known for my precision, attention to details, exceptional communication and adept at navigating complex environments and collaborating with customers and the organization by providing organizational visibility to executives through concise and customer tailored reports.

WORK EXPERIENCE

Greater achievers Grocery store Portharcourt, Rivers State Nigeria 2019-2023

Sales Associate

Attending to customer goods and services and issuing receipt

Processing account payables and receivables as needed

Posting supply invoices to the account system

Receiving and processing employee's expenses

Good communication skill

Having a wholesome value of honesty and integrity

Ensure supplies are consistently available, replenishing items as required.

Kings and queens babies shop Portharcourt, Rivers State Nigeria 2016-2019

Sales associates

Implemented a robust customer feedback services system, improving customer satisfaction and experience by 70%

Using data and analytical skills, I overhauled the process and structure of the sales, leading to a decrease in turnaround time by 30%.

Increased sales by 20% by assisting customers through a platform I created to place orders and make the goods available before arrival.

Davoke Assets Limited Company, Warri, Delta State Nigeria.

Customer service representative 2014-2016

Promptly respond to customer inquiries in person, via phone, email, mail, or social media.

Creating appropriate documents for consumers.

Management's recognition of excellent work for following established policies and procedures of the company.

Effectively managed operations, overseeing contracts, personnel inventory stakeholders, and service delivery.

Contacting customers and clients for follow-ups and reminders to finalize contracts and deals with a 70% response rate.

EDUCATION

Cambrian College of Applied Arts and Technology sept 5, 2023- IN VIEW

Graduate Certificate in Public Relations.

Delta State University Abraka, Delta State, Nigeria 2009-2014.

Bachelor’s of Science in Mass Communication

SKILLS

Excellent verbal, non-verbal, and written communication skills focusing on team building and customer relations.

Workload prioritization and good time management skills.

I have a high standard of integrity and am a quick learner.

Stakeholder engagement, vendor negotiation, and people management with strong interpersonal skills.

Excellent customer service with proficient use of Excel, PowerPoint, call center apps, and good call center etiquette.

CERTIFICATIONS

The Role of a Sales Associate and Consumer Interest.

Public relations and digital marketing.