Customer Service Representative

OJEVWE NELSON OKOTIE

Nationality: Nigerian (Nigeria) Gender: Male Phone number: +1-780******* (Mobile) Email address: ************@*****.*** Address: 15102 76A Avenue Surrey. BC. V3S 5P1, Canada (Home) Dedicated heavy labor professional with a strong work ethic and a background in the landscaping and construction industry. Experienced in performing physically demanding tasks while prioritizing customer service. Committed to delivering high-quality work, ensuring client satisfaction, and contributing to successful project outcomes.

03/2021 – 08/2023 Lagos, Nigeria

CUSTOMER SERVICE REPRESENTATIVE FOUR POINTS BY SHERATON

• Welcome and assist guests with check-in and check-out

• Manage reservations and bookings

• Provide information, assistance, and handle special requests

• Resolve guest complaints and concerns

• Perform front desk operations and handle inquiries

• Process guest payments and maintain financial security

• Monitor safety and security, following protocols

• Assist with luggage handling, valet services, and room service

• Collect and report guest feedback

• Respond to emergencies and follow safety procedures

• Perform administrative tasks and update guest profiles

• Collaborate with other hotel staff for a seamless guest experience 02/2019 – 01/2021 Lagos, Nigeria

LANDSCAPE GARDENER BROADWAY CAFETERIA

Plan and design landscaping projects

Plant and maintain trees, shrubs, and flowers

Install irrigation systems and maintain them

Mow lawns and trim hedges

Control weeds and pests

Lay and maintain walkways and patios

Prune and shape plants

Provide seasonal care and winterization

Operate and maintain landscaping equipment

Work in all weather conditions.

05/2017 – 01/2020 Lagos, Nigeria

CONSTRUCTION GENERAL CONTRACTOR DURBAR HOTEL

• Perform manual labor on construction sites

• Follow safety protocols and guidelines

• Operate tools and equipment as needed

• Assist with site preparation and cleanup

• Transport materials and supplies

• Follow instructions from supervisors and contractors

• Ensure quality work and attention to detail

• Work collaboratively with the construction team

• Adhere to project schedules and deadlines

• Report any issues or concerns to supervisors.

ABOUT ME

WORK EXPERIENCE

10/2007 – 07/2012 Okurekpo, Nigeria

HIGH SCHOOL DIPLOMA Okurekpo Grammar School

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

ENGLISH C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Proficiency of using computer and internet Zoom Microsoft Office Social Media Music- Singing Soft Skills

Organizational and planning skills Team-work oriented Good listener and communicator Critical thinking

Hobbies

Training at the gym Creativity Reading and literary writing Solo and choir singing EDUCATION AND TRAINING

LANGUAGE SKILLS

DIGITAL SKILLS

Contact this candidate