Customer Service Retention

SHELLIE BABIAK

***** ********** ****** **** ********, CA.

*********@*****.*** 951-***-****

PROFILE

Persuasive account representative with over 20 years of

customer relations and sales experience

Recognized for exceeding quotas and engaging

communications style

Amplified customer retention resulting in 90% repeat donations

Successful sales pitch development

Eager for new challenges in a competitive role

EDUCATION

High School Diploma

Sears Credit Central Collections Course

Household Finance Collections Class

EXPERIENCE

Job title: Customer Service/Marketing Representative

SOUTHERN CALIFORNIA WHEELCHAIR VETERANS ASSOC.

December 2003 – September 2021

Generated new leads through account research and. networking with heavy cold calling

Cultivated relationships with decision makers through accelerated prospecting efforts

Contacted prospective donors calling residents and business owners to obtain new leads and donations Trained new employees effective sales techniques

and to use a computerized dialing system

VOLUNTEER SUMMARY

Passionate about programs to improve the quality of disabled veterans lives

Supported Programs by personally packaging gift baskets and distributing to the hospitalized Veterans at the holidays

Participated and organized annual events at the local VA Hospitals with live bands and served hundreds of barbecued meals to our Veterans

References are available on request

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