Los Angeles Customer Service
Resume:
Jesus Hernandez
Los Angeles, CA
***.****@*****.***
Work Experience
Sales Rep/Driver
Republic Master Chefs - Los Angeles, CA
February 2023 to Present
Courier/Delivery Driver
Stryker - Houston, TX
February 2020 to February 2023
On my spare time I learn the surgical supplies instruments and set together. Building relationships with sales representatives to expand my knowledge in what these surgical instruments do and provide in order to become a sales representative in the near future
• Load all necessary supplies needed for the daily pickups
• Complete daily pick up schedule in a timely manner
• Deliver all daily picks to your branch at the end of your shift
• Handle all specimens and lab samples in safe and efficient manner
• Safely operate company vehicle and obey all traffic laws
• Utilize handheld electronic device to manage daily picks up
• Work directly with dispatcher for additional pick-ups as needed
• Evaluate traffic patterns, alternative routes and weather conditions
• Customer service experience
• Very punctual with strong time management skills
• Strong attention to detail and organizational skills
• Ability to problem solve customer issues
• Answered incoming calls
• Placed orders
• Assisted with returns
• Provided pleasant customer service
• Maintained a clean service environment
Personal Protection Officer
Atlas Glinn - Houston, TX
September 2019 to June 2022
Atlas Glinn employs exceptionally trained Agents, PPO's (Personal Protection Officers), and Commissioned officers.
We require all of our officers to have and maintain advanced training standards in deescalation, lifesaving medical, and weapons. Atlas Glinn has a rigorous vetting process, ensuring that our Agents are fully covered by Liability insurance and workman's comp. Atlas Glinn also provides its officers with continuous training in de-escalation, emergency medical, weapons, client protection, and crowd management just to list a few.
Personal Protection Officer
My Armor - Houston, TX
April 2019 to October 2019
The use of a Personal Protection Officer is often automatically linked with the prestige and glamour of the celebrity world, but the need for physical protection extends far beyond the famous. With the overshadowing threat of terrorism and higher crime rates these days, personal safety has become an ever-increasing concern. Anyone in a high-profile position, whether personal or professional, can benefit from the vigilant protection and logistical support of a Personal Protection Officer. Known commonly as "bodyguards", Personal Protection Officers are highly versed in both risk assessment and reduction. Their purpose is to take complete responsibility for your personal safety, and to devise methods that minimize your risk factors. Through a combination of sophisticated technology and physical surveillance, Personal Protection Officers provide a presence that not only deters potential dangers, but can take decisive physical measures in thwarting an attack or threat. Commissioned Security Officer
Med Security - Houston, TX
August 2018 to August 2019
Work long hours, a lot of walking, late night shift (12hr shifts), sitting down long hours, patrolling the perimeter, good attitude with tenants, communication skills, Ability to operate radio or telephone equipment and/or console monitors Ability to interact cordially and communicate with the public Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately Attention to detail
Metro PCS Sales Associate
Metro PCS T-Mobile - Houston, TX
March 2018 to April 2019
Handle customer inquiries and complaints. Provide information about the products and services. Troubleshoot and resolve product issues and concerns. Document and update customer records based on interactions.
Private Securty Officer
Allied Universal - Houston, TX
September 2016 to November 2018
Work long hours, a lot of walking, late night shift (12hr shifts), sitting down long hours, patrolling the perimeter, good attitude with tenants, communication skills, Ability to operate radio or telephone equipment and/or console monitors Ability to interact cordially and communicate with the public Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately Attention to detail
Construction Worker
June 2016 to July 2017
Commissioned Security Officer
TX - Houston, TX
February 2017 to June 2017
Working long hours of walking or standing im post. Greeting tenants and assisting visitors. Observing and reporting any suspicious activity. My primary job is to prevention. Education
Associate in Fire
Houston Community College northeast - Houston, TX
August 2016 to December 2017
Skills
• Organizational Skills (5 years)
• Communications (5 years)
• CPR/AED
• Ability to operate radio or telephone equipment and/or console monitors Ability to interact cordially and communicate with the public Effective oral and written communication skills Active listening skills Ability to assess and evaluate situations effectively Ability to identify critical issues quickly and accurately Attention to detail (4 years)
• Security
• Microsoft Word
• Cash Handling
• Customer Service
• Training
• Typing
• Stocking
• Word
• team player
• Surveillance
• CCTV
• Management
• Photography
• Leadership
• Microsoft Powerpoint
• B2B sales
• Outside sales
• Driving
• Delivery driver experience
• Supervising experience
• Construction
• Dispatching
• Van driver
• First aid
• Windows
• Hospitality
Certifications and Licenses
CPR/AED September 2017 to Present I am certified CPR/AED I know how to use a AED and know how to properly do a CPR. Commission license March 2016 to Present I am license to carry a weapon on duty and have been trained to do so. I'm very cautious and aware of my surroundings while on duty when carrying a weapon and know when to use appropriately when it's necessary. Personal Protection Officer March 2019 to May 2020 The use of a Personal Protection Officer is often automatically linked with the prestige and glamour of the celebrity world, but the need for physical protection extends far beyond the famous. With the overshadowing threat of terrorism and higher crime rates these days, personal safety has become an ever- increasing concern. Anyone in a high-profile position, whether personal or professional, can benefit from the vigilant protection and logistical support of a Personal Protection Officer. Known commonly as "bodyguards", Personal Protection Officers are highly versed in both risk assessment and reduction. Their purpose is to take complete responsibility for your personal safety, and to devise methods that minimize your risk factors. Through a combination of sophisticated technology and physical surveillance, Personal Protection Officers provide a presence that not only deters potential dangers, but can take decisive physical measures in thwarting an attack or threat. Security Guard Class D Security License
Assessments
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Workplace safety — Completed
December 2020
Using safe practices at work
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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