Client Services Fort Worth
Resume:
Rosita Jackson
Fort Worth, TX *****
ad0bdm@r.postjobfree.com
SKILLS
** ***** ** ****** ******** experience for law enforcement, the airline industry, and bank finances. Emphasis always on the fact that it’s teamwork that will always make the Dream Work.
WORK EXPERIENCE
Bank of America
Client Services
February 2018 – August 2022
● Assisting customers' w/accounts resolutions
● Offer other banking services that will assist w/more efficient banking experience
● Cross-selling banking products and educating clients on the convenience of self-service banking Uber Technology
Personal Driver
September 2015 – June 2016
● Contract personal driver
American Airlines Inc -
Reservations
Jun 10, 2013 - Aug 13, 2015
● Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls
● Assisting customers in reaching satisfactory solutions to their travel-related needs.
● Apply sales techniques while providing schedules fares and flight information to our customers in a manner
● that meets high customer service standards, as outlined in training and the call handling guidelines.
911 Operator
Ft Worth Police Department
October 2005 to November 2011
● Receive emergency and non-emergency calls and messages from the public and respond to them
● appropriately.
● Respond to these calls correctly and inform the concerned authorities immediately.
● Send call sheets to dispatchers for units or agencies to the correct requested locations.
● highlighting the importance of the situation.
● Prioritize calls for dispatching based on their importance, and make the right decision.
● Maintain knowledge of the location and the status of various security personnel.
● Maintain confidentiality of all the information dealt with. EDUCATION
Vocational in Business Management
● Tarrant County College - Fort Worth, TX
● Texas Wesleyan University - Fort Worth, TX
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