Customer Service Front End
Resume:
Carlo Kincaid
***** ******* *******, *** ***
Laguna Niguel, California, 92677
*****.*********@*****.***
EDUCATION:
BA Liberal Studies, Brandman University, 2014
Irvine, California
EXPERIENCE:
Ralphs Grocery Company, Mission Viejo, CA 92656 March 2016 to September 2022 At Ralphs, our people make us who we are. They are more than just our associates; they’re part of the communities we serve while being part of a fast, fun and friendly shopping experience for customers in our stores. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism.
Sales Leader – Aliso Viejo, CA 92604 August 2017 to September 2022 Reliable and friendly, able to multitask while being detail-oriented and organized. Effectively communicate tasks to subordinates and employ effective time management skills.
● Oversee all daily operations for each department.
● Collaborate with customer service team members to give exceptional service in the customer’s shopping and purchasing experience.
● Keep and maintain a clean showroom.
● Build and maintain effective relationships with customers, peers, and upper management. Cashier January 2017 to August 2017
As a member of our Front-End team, interact with a diverse group of exciting customers and enrich the lives of those you assist on a daily basis.
● Ensure all forms of tender and coupons are properly handled.
● Stay current with present, future, seasonal and special ads.
● Process customer transactions quickly, accurately, and efficiently.
● Report product ordering and shipping discrepancies to the department manager.
● Stock and inventory department merchandise.
● Process merchandise and lottery sales quickly and accurately. Seafood Clerk June 2016 to January 2017
Assist customers make healthy meal choices and educate them about organic produce, meat and seafood options. Help customers see food in a fresh, new way every day and understand in making a difference by making the world a little healthier one customer at a time.
● Promote and deliver a shopping experience focused on providing customers with efficient service through hands-on knowledge of all department products.
● Assist with customer special orders, provide product information and location, and answer department calls.
● Receive fresh and pre-packaged deliveries, ensure piece count and invoice match, check expiration dates, and follow security procedures; process invoices properly and ensure proper pricing in all systems.
● Maintain working knowledge of all department equipment.
● Assist with product production, packaging, presentation, rotation and replenishment.
● Assist in marking down old product.
● Ensure in-stock position of available product.
● Gain/maintain product knowledge and proficiency in ordering; maintain proper stock levels, order and maintain processed and pre-packaged product and maintain knowledge of product specials.
● Utilize accomplished selling skills in order to secure additional sales and use suggestive selling techniques to increase sales of product during sales events.
● Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping. Courtesy Clerk March 2016 to June 2016
Entry-Level position in a major grocery company where the value of hard work is stressed and imparted.
● Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
● Bag groceries for customers while being friendly and attentive to customers’ needs.
● Collect carts in a safe manner, transport them to the cart room and remove all debris from carts.
● Communicate new and on-going special programs and promotions to customers.
● Maintain knowledge of emergency plans numbers and procedures.
● Maintain cleanliness of the department.
● Comply with safety procedures and report unsafe conditions to management. United Parcel Service (UPS), Aliso Viejo, California, 92656 November 2014 to January 2016 Local Sort Supervisor, Part-time
The Local Sort Supervisor (Part-time) trains and supervises daily activities of package handlers and clerks to ensure that all assigned duties are accomplished safely and timely.
● Responsible for the throughput of up to 7,000 parcels per day
● Directly supervise seven (7) employees daily
United Parcel Service (UPS), Aliso Viejo, California, 92656 September 2014 to November 2014 Package Handler, Part-time
This is a physical, fast-paced position that involves continual lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs.
● Unload three to five 53 foot trailers, each containing up to 2,000 parcels daily US Marine Corps, Twentynine Palms, California 92278 April 2010 to April 2012 Sergeant/ Martial Arts Instructor
● Responsible for leading, training, and welfare of 40 employees in all aspects of personal and professional growth.
● Hand-picked to learn and train over 35 Marines in professional growth. US Marine Corps - Operation Enduring Freedom (March 2011 to October 2011) Sergeant/ Manifest Non-Commissioned Officer (NCO)
● Managed the manifest window for over 220 flights through the Camp Dwyer Arrival/ Departure Air Control Group resulting in air transportation of over 4,300 personnel.
● Project Manager for the coordination and supervision of the team responsible for the throughput of over 7.2 million pounds of cargo through the Camp Dwyer A/DACG.
● Coordinated with multiple agencies to ensure the Camp Dwyer Airfield managed all special instructions and changes to the air schedule regarding air transportation from Southern Afghanistan.
● Planned and coordinated the sustenance for over 4,000 military and civilian personnel.
● Provided lodging and accommodation for over 190 military and civilian personnel.
● Submitted over 20 Emergency Service Order Requests (SOR) to keep camp running efficiently.
● Worked with multiple Department of Defense agencies to submit over 1,000 SORs resulting in the effective employment of a major Forward Operating Base in Afghanistan.
● Submitted over 200 Transportation Movement Requests (TMR) for heavy equipment support enabling the safe and efficient support to over 200 aircraft.
● Supervised 30 employees to ensure the strategic transportation throughput in and out of the Southern Helmand Province in Afghanistan.
US Marine Corps, Las Vegas, Nevada 89032 April 2008 to April 2010 Sergeant/ Production Recruiter
● Responsible for the screening, training and recruitment of 11 individuals into the United States Marine Corps.
● Worked alongside and liaised with prominent educators, law enforcement officials and local government agencies to aid in the recruitment of local constituents into the Marine Corps. US Marine Corps, Camp Pendleton, California 92055 October 2003 to April 2008 Sergeant/ Team Leader
● Monitored the successful arrival of 5,011 personnel and 361 short tons of cargo were received without incident.
● Ensured all areas of the team to include administration, cargo, personnel, embarkation, are working in a timely manner so that the operations run as per Standard Operating Procedure (SOP).
● Coordinated with the unit representatives and Logistics Movement Control Center to have the most accurate time of arrival of troops.
● Ensured the overall operation runs according to the Letter Of Intent and Arrival/Departure Airfield Control Group SOP.
● Operation Iraqi Freedom - February 2006 to August 2006
Assisted in the cleaning effort from hurricane Katrina in Louisiana and Mississippi.
Cross trained with the Australian Army for a period of 7 days. TRAINING/SKILLS
● Martial Arts Instructor Course August 2010
● Recruiter School 2018 – Sales/Interpersonal Communication Course
● Mule Packers’ Course June 2005 – Bridgeport, California
● Corporal’s Course July 2006 – Leadership Development Course AWARDS/ CITATIONS
● Global War on Terrorism Service Medal
● Marine Corps Good Conduct Medal (2nd Award) awarded every three years for good conduct
● Afghanistan Campaign Medal (2nd Award)
● Certificate of Appreciation for assisting as a volunteer for local high school events in Las Vegas, Nevada
● Certificate of Commendation (2nd Award)
● Humanitarian Service Medal for aiding in the cleanup and rescue efforts following Hurricane Katrina
● Letter of Appreciation (2nd Award) for working alongside an Army unit in Afghanistan
● NATO Medal-ISAF Afghanistan
● Navy Unit Commendation awarded for contributing to the efforts in the recruitment of highly qualified individuals Marine Corps Martial Arts Qualification: Black Belt 1st Degree Additional Information: Conversational Spanish Speaker with the ability to read Spanish. Soccer enthusiast. Former Assistant wrestling coach at Arnold Beckman High School 2015-2016. Jiu-Jitsu purple belt who also trains in Muay-Thai.
Contact this candidate