Carl Pittman

***** ******* ******

Whittier, CA *0603

Phone: 562-***-****

Email: ad0bc0@r.postjobfree.com

Skills

●Have received and can provide proof of vaccination of COVID-19

●Held a Secret Clearance while on Active Duty in U.S. Navy

●10 years of military service specializing in electrical engineering and physical security onboard various naval vessels with a security clearance

●Possess sales and customer service skills

●Experience with the latest computer programs such as MS Word, PowerPoint, Excel, Access, Windows 3.1 / 95 / 98 / 2000 / XP / Vista, and Windows 7/8/8.1/10

●Knowledgeable in C++, C#, PHP, PHPMyAdmin, and MySQL languages

●Familiar with Notepad++, Code blocks, Dev C Bloodshed, Microsoft Visio, and Microsoft Visual Studio 2008 and 2010

●Familiar working with Apple Mac operating systems

●Familiar with SAP program

Education

ECPI University, Virginia Beach, VA August 2009 – May 2012

BS in Computer and Information Science

Concentration in Simulation and Game Programming

GPA – 3.53

Key Coursework: Programming C / C++, Server Side Scripting with PHP, Web client scripting with PHP, Web Interface and Design with HTML, Database Scripting with MySQL, Object-oriented and Advance Object-oriented Programming Using C#, UNIX Administration, 3D Game and Simulation Modeling, Oracle Database Programming, Network Security Concepts, Object-Oriented Programming Using Java

Military

US Navy, Norfolk, VA December 1997 – May 2009

Electrical Engineer

●Maintained all shipboard 60 HZ electrical distribution systems including galley, ship’s laundry, and plastic waste processors

●Managed 7 electricians in the execution of technical and administrative functions that resulted in the successful completion of Air Vertical Certification, Light off Assessment, Safe for Sea Assessment, 3M Assessment and INSURV inspections

●Personally, responsible for improved efficiency and overall shipboard safety by revamping the electrical tool issue and electrical safety programs on board 3 naval vessel

●Successfully completed Military Police School with regards to physical security

●Completed necessary training for US Navy in order to become an electrician

Experience

Newegg.com, dba Rosewill Inc, City of Industry, CA October 2012 – August 2019

Sr. Product Marketing Specialist for Rosewill House Brand

●Examine and compare merchandise with original requisition to record information such as quantity, type of defects, serial number and date on invoice or other forms.

●Create records of receiving inventory into our inventory management system.

●Type information in records to explain the reason for returned goods.

●Use provided guidelines to properly sort merchandise for final disposition.

●Back up to customer service phone agents.

●Responsible for contacting customers regarding returned items; replacement of items and availability of the merchandise.

●Provide technical support on computer related products.

●Provide Level 1 IT support for the Rosewill Department.

●Managed all IT equipment inventory for Rosewill.

●Provided consumer level testing on all future products.

●Created and provided QA testing guidelines on returned items for the Rosewill Department.

●Created SOP for new hires on specific internal programs.

●Created and Managed Distribution Accounts for the Rosewill Distribution Program.

●Provided sales and technical support for the Rosewill Sales Team.

●Maintained Bookkeeping and accounts payable records for the Rosewill Department.

●Assisted and provided technical support for events such as Blizzcon and CES.

TEKSYSTEMS, INC, El Segundo, CA October 2019 - April 2020

Desktop Support Technician

●Contractor for DXC Technologies, Sub-contractor for Raytheon

●Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

●Assisted with Out of Cycle refreshes from Win 7 to Win 10

●Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

●Assists in instructing customers in the operation and maintenance of systems/equipment.

●Assisted customers with scheduling of maintenance or refreshes in accordance with customers group policy.

TEKSYSTEMS, INC, El Segundo, CA August 2020 - November 2020

Mobile Support Technician

●Contractor for LA County Registrar/Recorder County Clerk's Office

●Provided mobile support by provisioning, repairing, and format iPad devices for the voting booths.

●Supported Level 2 Help desk in answering field reps question in operating or on-site repairs of iPad devices

TEKSYSTEMS, INC, El Segundo, CA November 2020 - November 2021

Level 2 Field Technician

●Contractor for Collins Aerospace

●Manage day to day break/fix and service requests for end users in accordance with UTC/Collins Aerospace IT Service Management processes to minimize customer downtime and improve the end user experience.

●Maintained asset inventory for 2 sites

●Replaced hardware components dell desktops and laptops and worked with Dell warranty support and tech teams when needed.

●Refreshed, image, and re-imaged assets as necessary.

●Worked with Symantec and End-Point encryption

●Deployed and reclaimed end user devices.

●Managed refresh project for sites Xerox/SafeQ printer program.

INSIGHT GLOBAL, El Segundo, CA November 2021 – March 2022

Level 2 Field Technician

●Contractor for DXC Technologies, Sub-contractor for Raytheon

●Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

●Assisted with Out of Cycle refreshes from Win 7 to Win 10

●Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

●Assists in instructing customers in the operation and maintenance of systems/equipment.

●Assisted customers with scheduling of maintenance or refreshes in accordance with customers group policy.

DXC Technology, El Segundo, CA March 2022 - Sept 2023

Level 2 Field Technician

●Contractor for Raytheon

●Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions

●Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities

●Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices

●Provide operating system and application support to diagnose and resolve unique, non-recurring problems

●Reimage systems as required

●Identifies potential escalations and proactively alerts management as needed.

●Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified

●Recommend and/or performs upgrades on systems

●Work with procurement staff to purchase hardware and software

●Complete installation and testing of computers and peripherals within established standards and guidelines

●Provide basic support for mobile devices and printers

●Provide primary support to executive users

●Provide equipment move services

●Ensures configuration and inventory management database entries are complete and accurate

●Provides time / resource estimates for assigned tasks including time tracking activities

●Asset Inventory

●Procurement activities, as assigned

●Proficient with Servicenow and Greenfield ticketing systems.

Contact this candidate