Customer Service Data Analysis

Syeda Nahar

Phone: 347-***-****) Email: ****.*****@*****.***

OBJECTIVE

A dedicated data analysis with 8 years of experience of batch tracking, seeking position within the respective field.

WORK EXPERIENCE

JFK Int. Airport- Customer Service Associate for Qatar Airways (2019-20)

●Inspected and verified passenger documentation.

●Assisted passengers with self-service check-in kiosks.

●Issued boarding passes and rescheduled passengers affected by flight interruptions or cancellations.

●Dealt with all customer complications that arose in a professional manner.

LNK International Inc— QC Lab Technician/ QC Sample Coordinator (2013-2019)

●Sent stability notifications of manufactured products for room temperature & accelerated stability to the departments.

●Updated and entered all data in the daily production report, product complaints, deviation, incidents, CAPA, second stage manufacturing in batch tracking spreadsheet, and organized batch folders.

●Managed drug database and records, and perform data entry of prescription order and TOC (total organic carbon)

●Performed assay, content uniformity, dissolution, and disintegration.

●Prepared the mobile phase and diluted solutions.

●Performed several tests on loss on drying, particle size distribution, pH, several identifications, tap/ bulk density, hardness, thickness, and friability.

LNK International Inc— Technical Support Assistant (2011-13)

●Assisted R&D formulation in new drug development, wrote formulation, performed angle of repose, checking particle sizes of drugs, disintegration, dissolution, friability tests, and comparison of drugs.

●Made summary reports and protocols.

●Wrote bulk transfer sheet, product destruction record, and miscellaneous testing forms for the R & D batches.

●Prepared protocols for process validation, annual verification, coating verification, performance evaluation, and equipment qualification protocols for sensum cream inspections, tableting machines, cleaning validation, campaign protocols for respective protocols and summary reports.

EDUCATION

Plaza College of Business, Queens, NYC

Associates of Accounting

SKILLS/ KEY CONTRIBUTIONS

Managed a high volume of datasheets along with review and summary

reports.

Improved drug-inventory management system to reduce waste and eliminate backorders.

Very skilled in customer service and hospitality

Excellent written and verbal communication skills.

Excellent research and ability to handle multiple tasks efficiently.

Proficient in Microsoft Excel, Word, PPT, and excellent computer expertise.

LANGUAGES

English, Bengali, Hindi

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