Summary Profile

Experienced professional with proven skills in multiple operating systems, applications, and domestic and international correspondence. Adaptable to working in a large corporate organization or in a small agency environment. Effective motivator, leader, problem solver and supportive team player.

Key Areas of Expertise:

Manual Quality Assurance with some Automation testing and organization for Web and Mobile/Digital devices (iPhone/iPad), IVR phone system integration testing

Scrum Master Certification

Defect management via JIRA, TFS, MTM, Azure Dev Ops, Quality Center, and Test Director

Quality Center organization for manual test scripts as well as scripts connected with QTP, WinRunner and Test Director connected auto scripts, and a “Function Driven Approach” automation scripted in Quality Center from QTP scripts created by automation team

API Swagger testing, Algolia website power search technology

Test plan, Test scenarios, and Test case creation through both Waterfall and Agile methodologies

Work experience in Travel Industry, Governance, Risk, and Compliance, as well as Banking

Excellent communication, analytical and procedural improvement process, trouble shooting

Supervisory experience, performance reviews, mentoring, training, and FTE budget justification

Extensive travel industry background, retail, wholesale, frontline, event planning, group escort

Concise communication between user groups to ensure sellable product

Inventory management, product development and product planning

Education

Dakota State University, Madison, SD

-Bachelor Of Science - Business Administration

-Associate of Arts - Travel Management

Work Experience

RSM Audit, Tax, and Consulting (Full Time) Aug, 2021-May, 2023

Quality Engineer

Tested the CLEAR (Client Engagement and Risk) environment used to create surveys (requests) for client leads to summarize their information to promote client intake as part of their agile team.

Modification of user profiles to enable access and accurate testing as well as system notifications

Tested in the tax agile team for documentation used from our CPA’s to clients

Worked in the ServiceNow agile team for daily story testing per task testing

Validated Product Line Solution updates in the system against SQL

Worked with review of Data Management client records

Completed the ServiceNow Administration Fundamentals training class 1/27/23

Advance Technologies Integration (Contract) Jun, 2019-May, 2020

CHS, Inc., Inver Grove Heights, MN

Quality Assurance Analyst

Singular QA resource for the following projects:

DSI Warehouse Inventory Management tool, testing upgrade for application used in many CHS Warehouses along with the use of JDE JD Edwards system to coincide with testing

Maximo, a workflow management process tool. Tested through this for a version upgrade

Service Now, for digital workflows. This was a new installation replacing a previous application, which affected all employees for service requests, change management, catalog ordering, knowledge base, and feature design for new deployments. A highly aggressive time frame with 300 Agile stories in 3.5 months.

Processed agile stories and test case management through Azure Dev Ops systems

On Demand Group (Contract) Feb-Jun, 2019

Patterson Companies, Mendota Heights, MN

Quality Assurance Analyst

Website and Mobile testing for Patterson Dental and Patterson Vet Product lines

API testing in conjunction with Dental and Vet sites

API Search method using Algolia search technology

Processed agile stories and test case management through TFS/MTM/Azure Dev Ops systems

US Bank (Full Time) May, 2016 to Dec 2018

Quality Assurance Analyst

Software Tester

2006 to Present

“Orion” Web App testing for Bank Customer Call Center application

Application includes single sign on feature to coincide with multiple embedded software applications for multiple

bank departments and divisions

“Saber” Web facing app testing that interfaced with FileNet via direct API calls and other SOAP web services,

used as a customer complaint tool

Tested “Performance Management” Bank Manager system to monitor Banker’s sales

“IVR” testing including Bank Customer Call Center application along with physical phone testing

Access to “Hogan” bank mainframe system for viewing certain information for testing, including some test data

WorkDay application for time tracking, yearly reviews, and other admin information/requests

Creation of comprehensive and detailed test cases for multiple projects simultaneously on multiple applications

Executed integration between call center and bank branch apps, regression tests for all applications

Worked with BA group in UAT testing to help them finalize testing.

Detect and process defects for the development group using the ALM Quality Center system

“SharePoint” as repository for project requirements and details for multiple projects

Thomson Reuters (Full Time) Feb, 2006 to May 2016

Quality Assurance Analyst

Web app testing with One Pass-API, end to end with Mobile/Digital (iPhone/iPad) for BoardLink Product

Worked with the Product Owner for UAT testing to help complete their testing once QA was complete

Insurance Web applications along with SoapUI test sets, defect tracking with Team Foundation Server

Creation of comprehensive and detailed test cases

Execution of functional, integration (Web Services and Mobile/Digital), and regression test cases manually within Agile development team as well as ran automation tests from a web based platform.

Worked directly with SOX portal in Governance, Risk, and Compliance application

Generated automated tests in Quality Center in a “function driven” approach from QTP scripts

Assess and process defects for the development group using the JIRA tracking system as well as daily monitoring using Kanban board.

Testing of generic and customized products written in Java within an Agile/Scrum environment

Directed and communicated testing expectations and results to offshore teams, helped organize their testing and facilitated calls to answer questions for them.

“SharePoint” as repository for test site access, shared within testing group

Multi-task and prioritize work to allot time to trouble-shoot system error issues for all clients

American Express Corporate Services (Full Time) Nov, 2005- Feb, 2006

Corporate Business Agent

Customer service assigned to specific client for all corporate travel needs.

Pricing, ticketing, modification for all clients via electronic ticketing processes

Process ticketing for all carriers worldwide using Northwest Airlines PARS system

Pro Staff Agency (Contract) Oct, 2002 – Nov, 2005

2005 to 2006

Bank of America, Bloomington, mn (Aug – Nov, 2005)

Mortgage Report Analyst

Tracked, processed, and reported all aspects of incentives for mortgage sales team

Flagged communication database to monitor performance

Exported data from database management systems and manipulated data for management reports

Processed referrals through web based system

Regis Corporation, Edina, mn (May – Jul, 2005)

International Accounting Agent for United Kingdom

Processed payments to vendors for Regis offices in the UK

Communicated disputes and resolve issues for payment

Express Scripts, Bloomington, mn (Aug, 2004 – May, 2005)

Facilities Operations

Worked within the Remedy system to receive, track, and resolve Facility Service Requests

Compiled and tracked data, generate reports and correspondence within allotted timeframe

Processed and submitted invoices for Facilities billings

Great Clips, Inc. Edina, MN (May – Jul, 2004)

Marketing

Tracked sales reporting for newly opened salons around the United States and Canada

Communicated with Franchisees to assist in grand opening processes

Coordinated all communications within the Marketing team

Jack Morton Worldwide, Bloomington, mn (Jul, 2003 – Apr, 2004)

Office Project Coordinator

Assisted Producers with creative concept construction for corporate employee events

Monitored vendor invoicing agreements, and provided billing information to workgroup

Arranged all travel and expenses for all employees along with additional support

Catholic Health Initiatives, Edina, mn (Feb – Jul, 2003)

Analyst / Performance Management

Created, modified, and analyzed Performance Management documents for 21 hospitals

Extracted reports from vendor website database (Solucient) for health clinical network

Manipulated database reports for local data comparison

Coughlan Publishing, Bloomington, mn (Oct, 2002 – Jan, 2003)

Analyst / Production

Created, modified, and analyzed publishing production pricing documents

Coordinated support for Sales/Marketing area for new products

Assisted Product Manager in various areas of the production schedule cycle

Mesaba Airlines/Regional Elite Airline Services Apr, 2002 – Apr, 2012

Delta Customer Service Associate-MSP Gate (Part Time)

Provide professional skilled customer service under intense situations and very strict time restraints

Meet aircraft, consult with flight crews and present flight plan, coordinate special needs for passengers

Remove confirmed passengers from oversold flight via denied boarding compensation program

Ensure high level Transportation Security Administration security plan is in place at all boarding points

Coordinate all efforts by crew, ramp, operations, and gate to meet the on-time departure requirement

Facilitated all processes with Northwest Airlines and Delta Airlines native systems as well as boarding systems

Robert Half (Contract) Jan-Oct, 2002

Nextel Partners, Eden Prairie, MN

Business Analyst / Administration, Production

Analyzed and created documents for multi-million dollar budget for IT Project

Processed expense reports for project, including monthly expenses, travel expenses, labor costs, etc

Worked closely with Project Manager in all aspects of the budget for the Project

Tracked contractor billable hours on web-based eProject

MLT Vacations, Inc. (Full Time) Dec, 1990 – Sep, 2001

Quality Assurance Analyst, Information Technology (Mar, 2000 – Sep, 2001)

Created comprehensive and detailed test cases, executed via WinRunner and Test Director

Assessed and processed defects/bugs for the development group using Test Director

Tracked test defects and communicated information to appropriate developers via Test Director

Prepared the quality testing system environment to simulate the production environment

Generated and distributed reports pertaining to assigned responsibilities

Regularly evaluated processes and made recommendations to improve efficiency

Senior International Product Operations (Aug, 1991 – Mar, 2000)

Product Development, Asia-Europe

Generated, analyzed, and distributed reports for the Product Department Suntrac II proprietary system

enhancement committee, as well as monitored progress

Identified operations’ procedures, made recommendations for streamline processes, and monitored improvement

for International Product Operations as Senior Coordinator, and temporary Supervisor when requested

Escort for educational trips for Reservations Department to Asia, Europe, and Mexico

Monitored package inventory for MLT and Northwest Airlines WorldVacations advertising

Reported ground arrangements, per supplier contract requirements, for travel clients to operators worldwide,

along with daily concise communication for passenger irregularities

International Agent (Dec, 1990 – Aug, 1991)

International Agent for MLT Vacations, Inc., National Wholesale Tour Operator

Used Worldspan Northwest Airline system for all booking and frequent flyer information processes

2002 to 2005

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