Customer Service Social Media

SG

CONTACT

Shannon Gioia

*** **** ****** ******

Long Beach, NY, 11561

Cell – (718) 475 – 8891

Email – ad0ba4@r.postjobfree.com

SKILLS

Recordkeeping

Staff Training/Development

Microsoft Office

Supervision

Office administrations

Employee scheduling

Organization

Time management

Administrative support

Customer service

Cash handling

SHANNON GIOIA

EXPERIENCE

HR SUPERVISOR - JETWAY - FROM JANUARY 2022 - PRESENT

-Aiding colleagues, customers and managers through regular communication.

-Direct hiring and recruitment of hundreds of over 200 personnel in all departments.

-Pre – screening for employment eligibility.

-Coordinating both in person and over the phone interviews.

-Managing applicants case files until hiring process is completed.

-Scheduling appointments for applicants Fingerprints, SIDA and Security classes at PANYNJ.

-Communicate with Port Authority (PANYNJ) about all employee related issues.

-Organizing and tracking data through use of Microsoft.

-Tracking of eligibility and enrollments for company benefits.

STORE MANAGER - PHILLY PRETZEL FACTORY - FROM MARCH 2021 TO JANUARY 2022

-Training and explaining safety and health procedures to employees.

-Operating, assembling, disassembling, and cleaning of machinery.

-Taking and planning catering and party orders.

-Taking and placing orders for inventory.

-Scheduling employees

-Social media management

SUPERVISOR - VICTORIA’S SECRET - FROM APRIL 2018 TO MARCH 2021

-Training associates to their full capability to reach everyday sales and quota.

-Opening and closing the door as well as disarming/alarming the store.

-Accommodations or solutions for customers with escalated concerns or issues.

-Lead in execution of cooperate ordered floor sets on the sales floor.

-Taking in shipment orders and logging them in.

-Inventory accuracy

-Marketing

-Key holder

-Closing and opening registers and securing end of day deposits.

HOSTESS - JUNCTION - FROM MARCH 2017 TO SEPTEMBER 2017

-Taking reservations and planning for parties.

-Cleaning and helping waitresses where needed.

-Welcoming guests and seating them according to rotation or sections.

CASHIER - KEYFOOD WEST - FROM OCTOBER 2016 TO OCTOBER 2019

-Cashier

-Customer service throughout the store where needed.

-Cleaning and re stock of unpurchased items.

- Labeling new sales throughout the store

CASHIER / FOOD RUNNER - RIPTIDES - FROM JUNE 2018 TO NOVEMBER 2018

-Taking customers orders and relaying them to the kitchen.

-Serving food to guests when ready.

-Cleaning and restock of products or food/drink used.

EDUCATION

HIGH SCHOOL DIPLOMA • JUNE 2018 • LONG BEACH HIGH SCHOOL

Contact this candidate