Industrial Engineering Customer Support

JESSA CORONADO

093********

**************@*****.***

Tolotolo, Consolacion, Cebu

Objectives:

Secure a responsible career opportunity to fully utilize my skills and capabilities while making a significant contribution to the success of the company. I. PERSONAL BACKGROUND

Age : 28

Gender : Female

Date of Birth : August 27, 1995

Citizenship : Filipino

Religion : Roman Catholic

Civil Status : Single

II. EDUCATIONAL BACKGROUND

TERTIARY: Cebu Technological University-Main Campus Bachelor of Science in Industrial Engineering (2013--2019) M.J. Cuenco Ave. R. Palma St. Cebu City

SECONDARY: Mandaue City Comprehensive National High School Plaridel St. Reclamation Area, Mandaue City (2007-2011) PRIMARY: Tolotolo Elementary School (2000-2007)

Tolotolo, Consolacion, Cebu

III. SKILLS

• Teamwork/Collaboration

• Work ethic

• Career Management

• Time Management

• Adequate in Microsoft Office

• Ability to Work Under Pressure

• Communication Skills

• Ability to adapt new process

IV. WORK EXPERIENCE

Production Crew (2015-2018)

Golden Lion Foods Corporation

Consolacion, Cebu

Stations:

• Pantry / Fry – Food preparation

• Product Controller – maintains product availability, updating holding time, monitor product within shelf life, inventory and leading the production team.

On The Job Training (400 hours)

Clear Export Industries Inc

Mabugat St., Tabok Mandaue City

Task:

• Product Research Development (200hrs)- conducting time and motion study for new sample product.

• Production Department- observing entire production flow, create existing production layout and proposed improved production layout that utilizes space, eliminates manpower cost, and efficient to work.

• Production Planning Group (100hrs)- assigned in their stock room and creates proposed layout to organize and accessible to worker, conducting time and motion study in machinery department.

Cost Analyst (2019)

Clear Export Industries Inc

Mabugat St., Tabok, Mandaue City

• Conducting time and motion study, gathering data from material planner/supplier, come up with the cost.

• Costing direct and indirect materials and labor cost Directory Assistance/ Customer Support Representative Fusion Bpo (Oct 2019-May 2021)

Robinson Cybergate

Providing contact information, address, and different listings to the customer. Customer Care Associate

Wipro Philippines (May 28, 2021- Present)

Gagfa IT Center

Billing Representative (May 2021-August 2021)

Assisting members in processing premium payment, set up autopay and other premium related inquiries

Member Services Representative (August 2021- Jan 2022) Assisting members in their eligibility, benefits, coverage issues/inquiries and finding in network providers

Leadline Agent (Feb 2022-June 2022)

Taking supervisor calls/ if member wants to speak with manager Escalation Agent (June 2022-present)

Conducting thorough research and resolving escalated cases received by relevant departments

• Research to provide resolution to member's issues on enrollment, coverage, and benefits.

• Issues are escalated from member services, HICS, MP Mailbox and MP Complaints Mailbox.

• Calls members to provide resolution from COAST about limitation discrepancies affecting claims and cost-share.

• Issues are escalated by member services to COAST. Responses forwarded to MP OOPM Responses Mailbox for outreach. V. TRAINING ATTENDED

2018-2019 Lean Six Sigma Yellow Belt Training

CTU- Main Campus

2013-2014 National Service Training Program

(CWTS)

Kasadya Gym, CTU-Main Campus

May 30, 2022 Virtual Leadership Training

Wipro Philippines

VI. REFERENCE

Engr. Jelyn Laurito Quantity Surveyor Team Lead

Innoland Development Corporation

TGU Tower, Cebu IT Park

091********

Jade Quimequime SME

Wipro Philippines

092********

Aldrin Calacalan Escalation Agent

Wipro Philippines

092********

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