SNEHA SURENDRAN

IT ENGINEER OFFICE COODINATOR

782-***-**** ad0b97@r.postjobfree.com

Objective To work in a dynamic environment that enables me to utilize my knowledge and learn new things, and to progress professionally and personally. Skills & abilities • Team leader with Problem Solving and Diagnostics skills in troubleshooting

• Efficient in Computer skills and software such as MS office.

• Verbal and Written Communication skills in English

• Volunteering and worked in National service scheme

• RPL Yoga instructor coordinated classes for 50 Plus Clients in a section. Experience COGNIZANT

Jr. IT Engineer June 2022 – April 2023

• Acted as first level technical support for all alerts & inbound calls providing 24*7 Infrastructure/Application Status surveillance utilizing monitoring, reporting & ticketing tools.

• Create and update tickets as required by standard procedures, review, assess and complete customer service requests for technical support and escalate to Level 2 support if needed.

• Troubleshoot following standard procedure to isolate issue and appropriately escalate ticket.

• Provide timely response to and follow up with customers for all alerts & tickets via email or phone and excellent in Microsoft Office and Outlook

• Ensure timely resolution to trouble tickets, review and general clean up of Ticket queue.

KERALA STATE ELECTRICTY BOARD -

Shift Operator December 2020 -May 2022

• Coordinating the tasks among the employees and in charge in all operation in the station.

• Good customer service and documenting the records in each case.

• A team leader functioned to organize meeting and demonstrate the cases to the employees with decisions and record.

• Excellent computer skills and proficient in MS software.

• Team leader with high task done rate.

Education APJ ABDUL KALAM TECHNOLOGICAL UNIVERSITY RAJADHANI INSTITUTE Bachelor of technology

Earned 7.55 CGPA in Electrical and Electronics Engineering 2016-2020