BRENDA MARTINEZ

Hialeah, FL *****

ad0b8u@r.postjobfree.com

954-***-****

Experienced professional looking to obtain a position where I will be able to contribute my skill, knowledge and experience to a company that will give me an opportunity to develop my career. Work Experience

Teller/customer Service Representative

Community Choice Financial - Hialeah, FL

July 2020 to January 2023

• Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.

• Processing payments for Florida Power and light, Miami dade water and sewer, xfinity, e money residential housing, western union bill pay, send and receive agent and payday loans as well as firstfin financial and other services provided by the company.

• Serve customers by managing documents, information, and financial transactions in an organized, efficient, and secure manner.

• Reconcile cash drawers at the end of your shift, and package coins and currency, turn in any excess or damaged currency to head teller.

Human Resources Assistant

Best Canvas Inc. - Miami, FL

January 2011 to May 2020

• Created, organized and maintained employee personnel files to keep sensitive data secure.

• Developed and maintained training materials and benefits packets for new hires.

• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

• Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.

• Guided employees through automated self-service platform for real-time attendance tracking and queries.

• Partnered with HR on creative strategies for talent acquisition processes and procedures while researching market trends.

Remittance Processing Specialist

Care Cloud - Miami, FL

January 2006 to December 2011

• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.

• Using data to develop and optimize strategies and processes, increase profits, efficiency, quality, or security, and reduce costs.

• Working with internal departments to collect data and develop and implement strategies.

• Identifying and validating new data sources.

• Creating reports and presentations to summarize findings and influence company decisions.

• Working with the management team to establish project objectives, budgets, and timelines, monitor progress, and evaluate performance.

• Implementing policies and procedures that keep company data and information secure as it is collected, analyzed, stored, and discarded.

• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security.

• and responding promptly..

Education

Miami Coral Park Senior High - Miami, FL, US

June 2000

National School of Technology - Miami, FL, US