Data Entry Customer Service

MICHELLE INGRAM

336-***-**** *.**********@*****.*** Greensboro, NC 27409

Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.

career objective

experience

PCA

Bayada, Greensboro, NC

May 2022 - Present

Assisted patients with eating, bathing,

and grooming, supporting activities of

daily living.

•

Participated in multi-skilled activities,

supporting patient-centered approach

to achieving desired outcomes.

•

FRONT OFFICE REPRESENTATIVE

Cone Hospital, Greensboro, NC

Mar 2021 - May

2022

Check in-out patients.Answer incoming

calls and schedule appointments

accordingly.Take accurate messages and

enter in Telephone Notes in patient

chart in Epic

•

Check voice mail messages during the

day, as needed.Collect and post

copayments and/or patient due

balances.Verifying and entering patient

demographic into Epic.Process patient

insurance information for

eligibility.Request and verify referral

authorization for appointments.

•

PATIENT ACCESS SPECIALIST

Greensboro Imaging, Greensboro, NC

Jun 2016 - Jun 2020

Aug 1988

CNA

Danville Community College,

Danville, VA

Jan 1987

HIGH SCHOOL DIPLOMA

George Washington High School,

Danville, VA

education

Applied HIPAA privacy and security

regulations while handling patient

information.Verified demographics and

insurance information to register

patients in computer system.Called

insurance companies and verified

patient coverage.Processed patient

responsibility estimate determined by

insurance at pre-registration.

•

ADMINISTRATION ASSISTANT

Eagle Physicians, Greensboro, NC

Oct 2007 - Jun 2016

Scheduled and followed up on patient

appointments, collected and processed

patient payment as well verify patient

demographic and insurance

information.Patient Referrals.Answered

multi-line phone system and directed

callers to requested personnel and

departments.

•

UNIT SECRETARY

Wesley Long Hospital, Greensboro, NC

Jul 2002 - Sep 2007

Answered phone calls to provide

assistance, information and medical

personnel access.Transcribed doctors'

orders, including medication and lab

test requests.Compiled physical and

digital documents, charts and reports.

•

skills

• EMR,EPIC,ECW,IDX,Salesforces • Oral and writing communication

• Proficient in Data Entry, MS Word, Excel Outlook • Call Center

• Medical terminology • Ability to multi-task and prioritize

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