Project Manager Program

LOICE P WHITTEN

*******@*****.*** Cell:940-***-**** Fort Worth, TX

Professional Summary

I’m a self-motivated, devoted, and industrious Program Manager/ Project Manager/Scrum Master with 6+ years of experience in coaching software development teams, developing and implementing Agile principles for solving essential problems, catalyzing improvements, raise awareness, boosting ownership, developing competencies, and facilitating removal of impediments, coaching teams in Agile adoption, and solid background in Agile concepts.

TECH STACK & CORE COMPETENCIES

MySQL

Rally

Training &Development

Software Testing

Slack

Cross functional collaboration

XP/Scrum/Lean & Kanban

MS Project

SAFe (Scaled Agile Framework)

SDLC

Coupa (Funding System)

MS Project

Power BI

Azure DevOps

Demand Center

Cherwell

Jira

Salesforce

Service Now (SNOW)

Project Management

Program Management

Team Leadership

Strategic Planning

Servant Leadership

Confluence

PROJECTS

Oracle to Kantata Integration

Sabre Cloud Platform Migration

Priority Bag Tag

Frequent Flyers

OneDrive Migration

Interline e-ticketing

Customer Service Agent Assist

Inter Airline Through Check-In

Codeshare

Seat Maps & TTY Upgrades

Windows 10 Migration

Network Migration from GE to WF

Mac Establishment on AA

IAM (Identity Access Management)

CAREER ACHIEVEMENTS

Gartner Consulting (Software Guidance)

Program Manager /Project Manager/ Scrum Master

09/2022- To Date

Managed and supported multiple integrations among different teams.

Track and open tickets via Jira and Service Now

Collaborate with business analysts, management, and stakeholders to define project scopes, benchmarks, and deliverables that support business goals.

Responsible for creating roadmaps and processes for the Engineering teams.

Manage and track execution and accountability across different engineering teams.

Liaison between the Business and development teams offshore.

Gathered SOX Artifacts to ensure the business was compliant with industry standards and requirements.

Ensure that all associated documents, templates, and artifacts are complete, current, and stored appropriately.

Send out after action reports to the organization and department communications.

TEKsystems / American Airlines (Contract/Fulltime)

Project Manager /Scrum Master / Agile Coach

07/2018 – 09/2022

Managed and supported application development on Customer Service Agent Assist app.

Ability to quickly earn the trust of sponsors and key stakeholders.

Managed and supported app development on Sabre.

Collaborate with business analysts, management, and stakeholders to define project scopes, benchmarks, and deliverables that support business goals.

Ensure that all associated documents, templates, and artifacts are complete, current, and stored appropriately.

Developed continuity of operations disaster recovery plan.

Optimizing team efficiency and quality by creating and implementing agile and standard processes across multiple teams.

Managed software projects throughout the software development life cycle (SDLC) to ensure timely and defect free deliveries.

Manage and track execution and accountability across different engineering teams.

Mobilize and motivate teams by setting direction and approach.

Creates valid estimates of effort to complete engineering work streams and understand the relationship between teams.

Agent of change who adapts and manages change quickly using change management skills.

Responsible for creating project plans and tracking projects to completion

Actively manage risks, issues or action items while helping teams explore and understand the scope of all projects.

Responsible for creating roadmaps and processes for the Engineering teams.

Build plans and mitigations to address pain points and to ensure everything is aligned.

Manage and track execution and accountability across different engineering teams.

Liaison between client services and development teams.

Wells Fargo Bank (Contract)

Project Manager /Scrum Master

03/2016- 07/2018

Coached, mentored, and facilitated the adoption of the Waterfall and Agile mindsets for a team of 10.

Facilitated all Scrum activities including but not limited to sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.

Established best practices for resolving conflicts, challenges, and impediments, while managing team health and guiding team through continuous process improvement.

Managed complex projects end-to-end by prioritizing requirements, refining scope, and collaborating across teams to implement features for global rollouts.

Effectively monitored and communicated project status to key stakeholders.

Directed vision and strategy of global project teams, completing project execution within budget and agreed upon timelines.

Guides and coaches’ teams to use Agile practices and principles to deliver high quality artifacts and services.

Managed cross functional teams across the enterprise.

Manage and track execution and accountability across different engineering teams.

Track and open tickets via Demand Center and Rally for open projects.

Lead teams in planning, release planning, backlog grooming, sprint retrospectives sprint planning and defect management.

Responsible for managing the complete life cycle of projects, including approval, planning, execution, and closeout to ensure planned results are achieved on time.

Help engineering teams define overall vision, strategy, and roadmap to address the problems and opportunities in collaboration with engineers.

Responsible for creating project plans and tracking projects to completion.

Actively manage risks, issues or action items while helping teams explore and understand the scope of the project.

Deep understanding of Agile and lean principles and how it affects scrum.

Manage and track execution and accountability across different engineering teams.

Communicate weekly status of all project deliverables to leadership & impacted stakeholders and conducted daily team standups.

Send out after action reports to the organization and department communications.

EDUCATION & TRAINING

Wayland Baptist University

Bachelor – Management Information Systems

Certified Scrum Master- Completed

SAFe Certificate –Completed

Lean Project Management in Software Development

Practitioner of Human Centered Design – Design Thinking

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