Chiara Marie

Sipes

Customer Service

Chiara Marie Sipes

**** * ****** **

Sunbury, Ohio 43074

740-***-****

ad0b4l@r.postjobfree.com

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Summary A versatile, high-energy Shift Supervisor who supports and enhances organizational initiatives by achieving results through communication, negotiation, and interpersonal skills. I have extensive experience in problem solving and communication and am a dependable person who can work with cross-functional teams in pursuit of quantifiable results. ㅡ

Experience Pilot Travel Centers LLC

Shift Supervisor

Nov 2014 - Present

7680 E St Rt 36, Sunbury, Ohio 43074

● Utilized excellent interpersonal and communication skills to effectively interact with customers.

● Provided exceptional customer service with efficient, prompt transactions

● Implemented company strategies to increase customer satisfaction

● Resolved customer complaints in a professional and timely manner

● Answered customer telephone calls promptly and

appropriately

● Operated the POS system and handled transactions with a high degree of accuracy

● Entered customer information into the database accurately

● Handled customer inquiries and complaints in a courteous and professional manner

● Provided accurate and timely documentation of transactions

● Participated in store inventory counts

● Ensured compliance with all applicable laws and regulations

● Processed credit card transactions and refunds

● Assisted in training and development of new cashiers

● Processed payments and returns, balancing the cash register and preparing daily reports

● Trained new hires on cash register operations and customer service

● Ensured compliance with safety and security procedures

● Managed customer service operations for a busy retail store, providing support to customers and staff

● Answered customer questions and provided product information

● Communicated with supervisors and other staff members to ensure customer satisfaction

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Education Trinidad Municipal College

Poblacion, Trinidad, Bohol Philippines

Bachelor of Arts major in English Communication

CUM LAUDE

Graduated on April 2014

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Skills Problem Solving Communication

Customer Service Time Management

Supervisory Experience Conflict Resolution

Safety Compliance Quality Assurance

Document Control Refunds And Exchanges

Customer Queries Decision Making

Negotiation Team Leadership

Process Improvement Risk Management

Organizational Skills Cash Handling

Bookkeeping Software

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