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Customer Service Loan Processor

Location:
Los Angeles, CA
Posted:
October 12, 2023

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Resume:

Maria Maldonado

Santa Ana, CA *****

ad0b3f@r.postjobfree.com

949-***-****

Authorized to work in the US for any employer

Work Experience

Loan Processor

Prestige Mortgage Processing - Corona, CA

October 2020 to Present

My responsibilities with prestige processing is to work with different portals and different brokers to download approvals and gather conditions from loan officers and borrowers to upload to different lenders. Request changes to loans, order LE,CD, and closing documents. Once closing documents are sent to escrow I review them to confirm vesting, signature lines etc are correct before escrow schedules notary. Loan Processor

Universal Money Market - Irvine, CA

September 2018 to October 2020

My role as a loan processor is to provide excellent customer service to all customers I am in contact with. Gather information and take each file from pre-approval to closing. Responsible for ensuring that all loan documentation is complete, accurate and verified and complies with company policy. Verify loan documents including income, credit, appraisal, homeowners insurance, sending out TRID disclosures on a timely manner, and title insurance ultimately preparing an application for submittal to underwriting. Review file documentation and make sure all items needed are requested. Order loan documents and coordinate with escrow for the closing of the loan. Meet crucial deadlines requested. Perform any additional duties/activities including those assigned by management. Loan Officer

Vision One Mortgage - Santa Ana, CA

April 2017 to September 2018

Meet with applicants to obtain information for loan application and to answer any questions about the process. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Provide excellent customer service to all of our customers by returning phone calls and emails within the company policy time requirements.

Loan Processor

Cash Call Mortgage - Orange, CA

March 2016 to November 2016

Gather information and take each file from pre-approval to closing. Responsible for ensuring that all loan documentation is complete, accurate and verified and complies with company policy. Verify loan documents including income, credit, appraisal, homeowners insurance, sending out TRID disclosures in a timely manner, and title insurance ultimately preparing application for submittal to underwriting. Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities including those assigned by management. Provide excellent customer service to all of our customers by returning phone calls and emails within the company policy time requirements. Senior Account Manager

Loan Depot.com LLC - Foothill Ranch, CA

August 2015 to February 2016

Gather information and take each file from pre-approval to closing. Responsible for ensuring that all loan documentation is complete, accurate and verified and complies with company policy. Verify loan documents including income, credit, appraisal, homeowners insurance and title insurance ultimately preparing application for submittal to underwriting. Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities including those assigned by management. Provide excellent customer service to all of our customers by returning phone calls and emails within the company policy time requirements.

Closing Coordinator

Greenlight Loans/Nationstar - Irvine, CA

2012 to August 2015

Gather information and take each file from pre-approval to closing. Responsible for ensuring that all loan documentation is complete, accurate and verified and complies with company policy. Verify loan documents including income, credit, appraisal, homeowners insurance and title insurance ultimately preparing application for submittal to underwriting. Review file documentation and make sure all items needed are requested. Order and coordinate loan documents. Meet crucial deadlines requested. Perform any additional duties/activities including those assigned by management. Processor

Re/max - Santa Ana, CA

2006 to 2012

Assemble short sale packages by working with sellers and agents in gathering all of the necessary paperwork/ documentation required by the lien holder. Once the completed package is ready I submit the package to lien holder and follow it through the various loss mitigation departments. When a loss mitigation negotiator is assigned I refer the file to the agent of record for broker negotiations and I continue to manage the file until lien holder approval is obtained.

● Responsible for managing and monitoring the transaction process through interfacing with real estate agents, clients, escrow companies and property management companies. Maintain escrow files and the production coordinator and processing of all information and documents pertaining to the sale and escrow of each home. Administrative and clerical duties, including setting home inspection appointments and assisting in communications and client management duties. Loan Processor

PROFESSIONAL MORTGAGE - Santa Ana, CA

2003 to 2006

Education

High school or equivalent

Los Amigos High School - Fountain Valley, CA

September 1995 to June 1999

Skills

• Loan Processing

• encompass

• Customer Service

• Calyx Point

• Microsoft Office (10+ years)

Languages

• Spanish - Fluent



Contact this candidate