Certified Scrum Master

Mustafizur Rahman

Email: ********.***@*****.***

Mobile: +1-929-***-****

SUMMARY

An Agile Scrum Master who has enabled various teams for over 10 years to continuously deliver projects consistently on time with well-rounded experience in utilizing the agile framework to develop IT projects/programs while transforming from Waterfall to Agile. Highly adaptable Agile Scrum master specialized in Agile methodologies, Scrum, Kanban, SAFe, Project management, leading global teams, and agile tools

10 years of industry experience have worked extensively as a Project Manager for projects using Waterfall methodology and as a Scrum Master for projects using agile framework/methodology, PSM Certified.

Facilitated and supported all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Assisting product owners in backlog grooming (prioritization & estimation) and establishing acceptance criteria.

As a Scrum Master Coordinate the various activities in the software life cycle including design, development and testing.

Handled and coordinated all scrum ceremonies including Daily Scrum, Sprint Planning, Backlog Grooming, Sprint review, and Retrospectives etc.

Resolved team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Managed 2 global Scrum Teams.

Assisted team with making appropriate commitments through story selection, sizing, and task definition and participated proactively in developing and maintaining team standards, tools, and best practices.

Promoting continuous improvement includes guiding the software development team to adopt Agile best practices by utilizing tools like Jira, Bit Bucket, and Confluence.

Make sure the common resources like DevOps loop, release engineers’ allocation for every release is adequate.

Track project status and report to stakeholders, coordinate with offshore team members in the development process.

Collaborate with Product Owner during PI (Program Increment) in decomposing Features, Epics for the future release.

Coordinate with other teams at the Scrum of Scrums (SoS) meeting, and pass information from that meeting back to the team.

Creating and maintaining the communications, goals, and schedules of the project.

Proficient in Microsoft Office - Excel, Word, PowerPoint and other Agile tools.

Leading both Onshore and Offshore Scrum Teams.

Strong organizational skills, including the ability to complete tasks on time.

Strong managerial skills and excellent team player.

Assist with internal and external communication and improve transparency by creating visible information radiators (burn-downs, velocity chart, etc.), dashboards, and demos.

Core Competencies:

Agile Methodologies, SCRUM, SAFe, Kanban, Agile Coaching

Microsoft office tools.

Software Development and Analysis.

Project planning and Budgeting Insight.

Data gathering, visualization, and Interpretation.

Team Collaboration and Leadership Skills.

Conflict resolution

Budget, Vendor Management – Off-shore & On-Shore

Systems Integration and Software Engineering

Tools:

Project Management: Jira, Change management, Rally, Aha

Source control systems: Git, Svn

Misc. Tools: Microsoft Excel, Google sheets.

EDUCATIONAL SUMMARY

Master of Business Administration from Keller Graduate School of Management in 2015.

EXPERIENCE:

Senior Scrum Master

Cigna Health

Bloom Field, CT July 2021 to till date.

Responsibilities:

Planning and tracking sprints closely and helping the team to focus on commitments & delivery with built in quality, Guiding team through continual improvement process and best practices.

Ensure conducive environment which fostered self-organizing and self- managing team.

Facilitates all Scrum Events including Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and the Product Backlog Refinement.

Successfully delivered multiple releases simultaneously, without compromising on quality.

Ensure the team is leaving out less technical debt, by tracking metrics like MTTR (mean time to resolve) for bugs and keeping test automation and execution as part of the story.

Encouraged team to gather metrics like code coverage and set up proper CI/CV for quicker feedback loops.

Improved team velocity, sprint predictability by implying better grooming and planning sessions.

Working closely with the Product management and engineering team to make sure execution is smooth and the team delivers at their highest capacity.

Managed releases for various components team owns and ensured that the right people are available at production deployment.

Create the environment where team has equal opportunity to excel and provided right feedback.

Assist with internal and external communication and improving transparency by creating visible information radiators (burndowns, velocity chart, etc.), dashboards, and demos.

Worked on Jira to create Planning dashboards for sprints, created JQL queries to fetch right data to help team get the required data and reports to visualize the progress.

Ensured that right quotient of functional, technical debt and Maintenance work taken by team to keep the team motivated to work.

Helping product owner by grooming right number of stories and be prepared for the coming sprints. Guided team in commitment making and sprint completion.

Represent the team in ART-sync along with Product Owner to keep the RTE and other teams up to date with teams’ progress.

Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Helped the teams in Inspect & Adapt major concerns using techniques like fish bone.

Maintained all the required team’s data in Confluence.

Scrum Master

Rite Aid

30 Camp Ln, Camp Hill, PA November 2018 to June 2021

Responsibilities:

Ensured that the scrum team delivers quality software in regular planned intervals.

Resolves team impediments /Roadblocks within Sprint Facilitates Scrum events as requested or needed.

Coordinate the various activities in the software life cycle including design, development, and testing.

Optimized workflow efficiency, conducted the ceremonies and ensured smooth delivery.

Leading both Onshore and Offshore Scrum Teams.

Enacted change and continuous improvement increasing the productivity of Scrum teams by 15% and the quality of deliverables by 30%.

Maintained sprint predictability more than 90%.

Helped the team in achieving ideal burn downs and maintaining good MTTR(Mean time to resolution).

Contribute to ongoing process improvement initiatives to implement best practices for Agile and Traditional Project Management.

Assisted team with making appropriate commitments through story selection, sizing, and task definition and participated proactively in developing and maintaining team standards, tools, and best practices.

Perform data gathering, root cause analysis and performance trending to develop appropriate process control changes.

Hold team (Product, Development, QA, and team members) accountable for delivery commitments.

Helped teams to deliver on agreed Cadence.

Managed team’s release activities and ensured the deployments happened smoothly.

Co-ordinated with other scrum masters/PO’s/Teams to resolve dependencies.

Coached team to move away from Excel based stories to JIRA based backlogs. Created a JIRA structure for the whole program. Imported all existing stories to JIRA and taught team to create new stories and make updates. Taught QA team to create test scenarios from acceptance criteria.

Created customized dashboard in JIRA for the executive management team to get status with just a mouse click.

Scrum Master

First National Bank of Omaha

Omaha, NE April 2016 to November 2018

Responsibilities:

Worked as Scrum master for a team of 8 people and effectively implemented Scrum.

Facilitated regular backlog grooming, project backlog grooming, retrospectives, sprint plannings and effective sprint reviews.

Contributed ongoing improvements to agile journey and lead scrum masters COP.

Assist in team development while holding teams accountable for their commitments.

Promoting continuous improvement includes guiding the software development team to adopt Agile best practices by utilizing tools like Jira, github, Confluence, Jenkins.

Tracked and communicated the overall team progress providing visibility to stakeholders.

Helped teams to deliver on agreed Cadence.

Protected the team from outside influences to ensure the team remains focused on Scrum Team priorities.

Coordinated with other scrum masters/PO’s/Teams to resolve dependencies.

Responsible for facilitating daily stand-up meetings, sprint planning, demo to stake holders, and retrospective meetings.

Worked with product owners to prioritize product backlogs and sprint backlogs. Facilitated backlog grooming sessions.

Worked with the team as servant leader to bring about a change in the team to start imbibing Agile principles. Now long status meetings are reduced to 15 minutes and are more effective.

Collaborated with development and QA teams to ensure that the development cycle is Test Driven.

Facilitated all Scrum ceremonies like product backlog, sprint backlog grooming, sprint backlog and retrospectives.

Helped team to come to speed in Agile practices and made as self-reliant.

Business Analyst/ Scrum Master

JC Penny

Plano, TX October 2013 to April 2016

Responsibilities:

Coordinated all Scrum ceremonies like product backlog, sprint backlog grooming, sprint backlog and retrospectives.

Worked with Product owner to define project scope, objectives and user stories.

Updated operational methods, tracked information, and compiled data to improve efficiency.

Complete ownership of resolving impediments, attending daily standups, retrospective meetings as well as tracked progress through the various metrics

Improved productivity by 10% through anticipating impediments to team delivery involving cultural barriers and logistical challenges

Mapped functional requirements for the development team and employ use case process, activity, and sequence diagrams.

Evangelized Agile as a strategic asset of culture and business value, inspiring teams in the implementation of new tools and techniques

Develop and nurture partnership with contractors/vendors through consistent, timely, and direct communication

Monitored dependencies between Scrum teams and others as well as cooperating inside the Scrum Master network particularly on items required for product release.

Modified and directed project plans to meet organizational need

Help the team identify when commitments are at risk and assist the team with solutioning to ensure commitments are met.

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