Jessica Cromwell ad0b0e@r.postjobfree.com 781-***-****

Professional Experience

Seasons Assistant Manager February 2021 - Present

Maintain communication & relationships with vendors.

Accurately reconcile invoices from previous day.

Responsible for Shipping, Receiving, Inventory.

Resolve escalated customer service inquiries.

Train new hires.

Smokey Bones Lead Server July 2019 – Present

Maintained accuracy of food orders & guest satisfaction.

Organized seating & timing of guests.

Adhered to TIPS Server protocols.

Trained and supported new staff.

Delegated side work to servers.

Nordstrom Sales Associate October 2019 - March 2020

Assisted customers in person with transactions, returns, unique requests.

Supported customers over the phone with orders, complaints.

Reconciled cash registers.

Town of Randolph Member Services Representative February 2017 - March 2020

Registered residents & families for memberships at Intergenerational Community Center.

Related to members of community from all backgrounds and ages with respect & understanding.

Scheduled, organized, hosted special events and parties.

Resolved member issues, requests.

Registered members for special classes.

Assisted with Member check in, requests to sign out equipment.

The 99 Shift Supervisor July 2013-February 2017

Promoted from Server to Hostess to Shift Supervisor.

Assured server adherence to TIPs protocol.

Maintained Board of Health food safety guidelines.

Confirmed orders were accurate and in line with dietary and allergy restrictions.

Deescalated and resolved any issues or disputes with a calm, helpful demeanor.

Closed and opened the restaurant in a responsible, prompt, organized, secure manner.

Reconciled cash and charges and administered bank deposits.

Engaged guests in a friendly, welcoming manner.

Lambert Law Firm Call Center Representative June 2011 to November 2013

Reached out to clients to offer debt resolution plans.

Assisted clients with empathy and confidentiality.

Placed high volume of outbound calls: 200+ daily.

Education

Snowden International High School Boston, MA June 2001

Skills

Customer Service

Quality Analyst Attention to Detail

Microsoft Office: Word, Excel

Phones: Multiple Phone Lines

Alpha Numeric Typing

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