Real Estate Branch Manager
Resume:
DONETTA ROBERTS
210-***-**** - ***********@*****.***
PROFESSIONAL SUMMARY
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable Escrow Officer with 30 years of various real estate and title industry experience. Well-versed in real estate contracts, lender policies and title requirements. Detail-oriented and thorough with excellent analytical and independent thinking skills. ACCOMPLISHMENTS
Supervised team of 4-15 staff members.
Achieved increased production by 118% year to year by completing training and developing procedure for closing process with accuracy and efficiency. SKILLS
Federal Laws
Real Estate Industry Understanding
Analytical and Critical Thinking
Manage Complaints
Oral and Written Comprehension
Verify Agreements
Contract Negotiation
Project Management
Vendor Sourcing
Business Administration
Complex Problem-Solving
Time Management
Microsoft Outlook
WORK HISTORY
01/2023 to 10/2023 Escrow Officer
Fidelity National Title Insurance Company – San Antonio, TX Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
Examined purchase and sale agreement for potential items of concern and addressed immediately.
Developed and maintained relationships with customers, lenders and other third parties.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
04/2018 to 01/2023 Branch Manager
First American Title Insurance Co – Universal City, TX Met deadlines by proactively managing individual and team tasks and streamlining processes.
Assessed employee performance and developed improvement plans. Maintained friendly and professional customer interactions. Sourced vendors, built relationships, and negotiated prices. Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Completed monthly profit and loss performance reports. EDUCATION
05/1996 Bachelor of Arts: Political Science And Government The University of Texas At San Antonio - San Antonio, TX 05/1994 Associate of Arts: Liberal Arts And Sciences Del Mar College - Corpus Christi, TX
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