It Support Network Engineer

OKECHUKWU IKEJIMBA

Houston, TX

Cell: 901-***-****

Email: **********@*****.***

Dedicated and certified IT Support Specialist and Cisco Network Engineer with 2 years of experience in providing top-notch technical assistance and customer support. Proven track record of resolving IT issues promptly and efficiently. Seeking opportunities to leverage my skills in delivering excellent IT support services as a Support Operations Specialist

Professional Training / Education:

GED, Boys Secondary School Owerri, Imo State, 2012

Cisco Certified Network Training,2023

Google IT SUPPORT Training, 2023

IBM Introduction to Cybersecurity, 2023

Professional Skills:

-System troubleshooting/ Excellent Problem-Solving Skills

- Excellent Communication, Collaboration and Customer Service Abilities

- Multitasker and able to work under pressure

-Network Administration, Setup and Troubleshooting

- Operating System Installation and Configuration (Windows, macOS)

- Hardware and Software Support

- Active Directory and Office 365 Administration

- Network Setup and Troubleshooting

- Remote Desktop Support

- IT Security Best Practices

- IT Documentation and Knowledge Sharing

-LAN

-Computer Networking

-Network Security and Firewall

-DNS

-Quality inspection

-Leadership

Professional Experience:

US ARMY NATIONAL GUARD 2021

IT Support Technician RECRO CASA SOLUTIONS Abuja, Nigeria 2015-2017

- Delivered on-site and remote IT support to small business clients in various industries.

- Diagnosed and resolved hardware and software issues, including network connectivity problems.

- Assisted clients with email setup, configuration, and troubleshooting on platforms like Outlook and Thunderbird.

- Conducted system backups and data recovery procedures, minimizing data loss for clients.

- Installed and configured routers, switches, and access points to optimize network performance.

- Provided training to end-users on using software applications and best practices for cybersecurity.

- Assisted in the development of IT documentation and knowledge base articles.

Certifications:

- Cisco Certified Network Associate (CCNA)

Professional Memberships:

- Member, Cisco Certified Network Associates (CCNA) Community

- Member, Cisco Learning Network

References:

Available upon request.

Contact this candidate