Customer Service, Security Officer
Resume:
Robert Lisbon
Atlanta, GA *****
********@*****.***
A motivated professional seeking an opportunity to utilize my career experience, skills and energy to contribute to the success of a company offering potential for challenge and growth. Ready for opportunities and challenges in any field. Authorized to work in the US for any employer
Work Experience
Security Officer
HSS Inc. - Atlanta, GA
March 2022 to Present
Provide customer service, supervision and support while helping maintain the security and safety for the facility, staff, and traveling public -- and serve as a visible deterrent to illegal activities on airport property.
Provides a visible deterrence to crime, prohibited activities and suspicious activities in public and non- public areas which include the main building, outlying buildings, grounds, parking areas, stairways, tunnels, mechanical areas and gates/checkpoints at Atlanta International Airport Escorts persons and assists client personnel. • Protect the business’ property, staff and the environment by keeping the location secure.
And a big part of being an officer is customer service.
• Apprehend trespassers and remove people who violate the rules of the location airport.
• Report any suspicious incidences to management in detail.
• Act in a lawful manner while in defense of the property, staff and environment.
• Conduct regular and random patrols around the airport and perimeter plus provide customer service to all visitors and employees.
Package Handler/Sorter
UPS - Doraville, GA
March 2018 to September 2022
Control the equipment required to properly load delivery trucks. Maintain the integrity of shipments to preserve the condition of products during loading, unloading and packaging.Coach and assist newly hired [company name]s in packaging, loading, unloading safety, and navigation protocols.Demonstrate quality training by developing methods and techniques to help my peers fully understand and quickly learn specialized procedures in the transporting and disposal of hazardous materials. Achieved a 98% on-time shipment rate.
Loaded products weighing up to 127 pounds onto trailers for delivery. Attached identifying tags to containers.
Security Officer / Security Supervisor
SecurAmerica / Allied Universal - Atlanta, GA
October 2018 to March 2022
As a Security Officer:
• Provide excellent customer service to all visitors and employees
• Protect the business’ property, staff and the environment by keeping the location secure.
• Apprehend trespassers and remove people who violate the rules of the location they secure.
• Report any suspicious incidences to management in detail.
• Act in a lawful manner while in defense of the property, staff and environment they are in charge of.
• Conduct regular and random patrols around the business building and perimeter. In March of 2020 I was promoted to Supervisor.
As a Supervisor:
• Write and submit security reports
• Provide security
• Maintain law and order in area of jurisdiction
• Monitor staff by patrolling with them
• Assign work areas for officers to patrol
• Protect the people and property
• Conduct routine patrols with team
• Look out for suspicious persons, vandalism or hazards
• Respond to alarms and distress calls
• Ensure all security systems, like the burglar alarms and CCTV are working properly Cashier Wal-Mart
Walmart - Elizabeth City, NC
October 2016 to August 2017
Greeter/customer service/security, Handle cash, make sure to obtain the correct amount of payment and give out the correct amount of change.
Greet customers with a smile and make sure they are happy with their visit to the store. Make sure area is clean, organized and ready for the busy up coming day. Ask exiting customers for their receipts to make sure all items have been noted and nothing is being taken by mistake or intentionally.
Trained new cashiers on procedures, customer service and sales techniques. Directed customers to store locations.
Received customer payments.
Totaled bills and calculated taxes.
Greeted customers promptly.
AP Protection Associate/Stock Clerk
BJ's Wholesale Club - New York, NY
January 2016 to September 2016
Responsible for making a positive and member friendly first and last impression on Club Members while monitoring exit and entrance activity. Reviewing register receipts to cross check items and verify high ticket items. Recording register transaction discrepancies.
Responding to EAS alarms.
Handling member inquiries and/or concerns.
Issuing water jug vouchers.
Insuring of the arrival of high end merchandise such as ipads, tv's, GPS, etc. Responsible for replenishing, rotating and displaying merchandise as assigned and ensure the correct signage.
General housekeeping duties such as keeping shelves and floors free of cardboard and trash. Lifting and bending.
Operated a pallet jack to transfer newly received merchandise. Earned management trust by serving as key holder, responsibly opening and closing store.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Learned, referenced and applied product knowledge information. System Field Engineer
Soundshore Technology Group - New York, NY
February 2013 to August 2015
New York
Provide 1st, 2nd and 3rd level support to end users in New York and Ct onsite and remotely using Logmein and Teamviewer, RDP.
Field tech to support 5 different organizations on various issues from desktop support
(including Windows and Mac OS) to server related issues in a Windows Server 2003 R2 and Windows Server 2008 R2 environment.
Set up all new users in active directory, set up mail stores in Microsoft Exchange and set up their emails to allow them to send and receive emails outside the local domain. Worked on multiply projects including system migration from an in-house hosting Exchange environment to an outside vendor.
Supported all proprietary software (Microsoft Word, Outlook, Excel, Act etc). Set up and support Blackberry, iPhone 4, 4S and 5, Android OS and Windows phone devices in Bes and active sync.
Support Tablets including ipads and Windows Surface. Create, configure, and administer extensions and voicemails via Mutare EVM Plus, PBX and Audix. Handled all printer needs with-in a print server.
Coordinate all hardware repairs with various venders. Hardware upgrades such as adding memory modules and batteries. Document, inventory of all on site devices ex: ipad, printers, workstations. Set up rooms for video meetings using Crestron, Blue jeans, Skype, etc. Build out local workstations/laptops for new users and replacements systems for existing users.
Virus and Rootkit removal.
Ran nightly Arcserve tape backups of clients exchange environments. Remote support during regular business and after hours via Logmein, Teamviewer & Cord on the Mac OSX platform.
Performed physical moves of workstations & printers from one office to another office. Microsoft office upgrades from 2010 to Office 365. Upgrade Windows OS from Windows XP to Windows 7.
Microsoft office PST repairs and archive backups.
Worked directly with all departments, clients and management Researched and updated all required materials needed for firm and partners. System Engineer Consultant
Highstar Capital - New York, NY
September 2010 to January 2013
New York
Provide 1st, 2nd and 3rd level support to end users in New York and remotely Cisco VPN in Houston TX. Virtualized and configured Microsoft 2008 R2 servers in VMware. Installation, configuration and troubleshooting of all end users workstations and laptops locally & remotely running Windows XP, Windows 7 and OSX Snow Leopard. Created and deployed standard images for desktop and laptops via Norton Ghost Console.
Support Microsoft Office 2007 (Outlook, Excel and other proprietary software). Set up and support Blackberry Bold and Z10 in a BES server, iPhone 5 and Android Droid OS devices via Active sync and using 3rd party apps like GOOD & Touchdown. Set up video meetings on a Crestron.
Virtualized Windows 2007 in the OSX environments using VMFusion and Parallels. Create configure, administer extensions and voicemails via Mutare EVM Plus, PBX and Audix. Handle, setup, network and configure all printer needs on a print server. Coordinate all hardware repairs with various venders. Document, inventory of all on site devices ex: ipad, printers, workstations. Worked directly with all departments, clients and management. Researched and updated all required materials needed for firm and partners. Supported Chief Operating Officer with daily operational functions. Help Desk Technician
New York Magazine - New York, NY
November 1998 to July 2010
New York, New York
Provided 1st and 2nd level support to users across the organization (about 300 users on site and 100 remotely using logmein and Teamviewer).
Installation, configuration and troubleshooting of all end users workstations including Laptops running Windows XP and MAC's running OSX Tiger. Support users with Adobe Creative Suite/ Indesign on iMacs. Answered and logged calls within determined guidelines using various documentation software ex: Remedy, Service Desk.
Remotely configured and troubleshoot end users workstations for remote offices via RDP, LogMeIn, Teamviewer, Cord.
Worked with IT team to create and deploy standard images for PC's, Laptops and MAC's. Supported Office 2007 (Outlook, excel and other proprietary software). Set up and supported Blackberry Bold, iphone 4.
Created Postini accounts for all new users.
Support users in Salesforce and Act.
Responsible for physical Moves, Adds and Changes within the NY Office. Coordinated with vendors for all Hardware repairs. Administration of users in Active Directory.
Desk drops of RJ-45 cables.
Exchange administration to create new user email accounts, distribution lists, and folder permissions on Windows server 2003 R2.
Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance.
Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Identified and solved technical issues with a variety of diagnostic tools. Resolved problems with malfunctioning products.
Followed up with clients to ensure optimal customer satisfaction. Conducted research to address customer concerns.
Researched, troubleshot and resolved complex problems independently. Maintained and updated customer service database.
Trained end-users in Adobe inDesign and other Adobe products. Provided on-call support for critical issues.
Education
High school diploma/GED
Skills
• active directory (10+ years)
• customer service (10+ years)
• Exchange (10+ years)
• Windows XP (10+ years)
• Technical support (10+ years)
• Help desk (10+ years)
• Information security (10+ years)
• Microsoft Exchange (10+ years)
• Microsoft Windows Server (8 years)
• VMWare (7 years)
• Customer support (10+ years)
• CCTV (6 years)
• Windows 7 (10+ years)
• Warehouse experience (6 years)
• Airport xray scanners (2 years)
• Security (6 years)
• Security (6 years)
Additional Information
SKILLS
Customer service expert Skilled at mediation
Analytical and critical thinker Knowledgeable in Mac systems Expert in disaster recovery Adobe and Adobe Flash proficiency Skilled multi-tasker Proficient in Norton Antivirus software Fast learner Active Directory
Microsoft Exchange PBX
Avaya Administrator Windows Xp, 7, 8 and 10.
RDP and other remote protocols MAC OSX
Remedy Android, Windows and Apple products
Mobile devices VM Support
Excellent People Skills
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