Customer Service Client Support

LaTonya Star Porter

***** ******** ***** *****: 904-***-****

Micanopy, FL 32667 Email: **.*************@*****.*** EXPERIENCE

Agero, Gainesville, FL

Client support associate

June 2020-Current

Provide excellent customer service to clients seeking Roadside assistance

Provide roadside service

Claims assistance

Amazon, Inc., Gainesville, FL

Fulfillment Associate-I

October 2018-November 2019

Working in a fast paced an Amazon warehouse shipping happy customers orders.

Obtain storage information to stow the packages to the correct route. Upper Room Ministries, Gainesville, FL

Church Administrator

July 2014-April 2017

Handled sensitive information with the utmost confidentially on a daily basis.

Managed all travel arrangements, meeting schedules, report and presentation preparations and budget compilation as well as written correspondence. Florida Biologix, Alachua FL

July 2014-July 2014

Demonstrated education, intelligence with an exceptional skillset to give assistance to increase timeliness, efficiency and productivity.

Interacted with all levels of staff with integrity and professionalism Regional Chamber of Commerce, Memphis, TN

Executive Assistant to the Senior VP of Community Development September 2007-August 2010

Scheduled appointment, acted as a liaison between clients and the Senior VP and completed dictations on behalf of the Senior VP.

Used multitasking skills to complete complicated tasks while handling confidential information.

Counsel on call-Tennessee department of human services, Memphis, TN

Corporate Paralegal

July 2005-January 2006

Researched Tennessee statutes and processed 3500 appeals weekly for recipients of TennCare and Medicaid

Negotiated contracts and performed other legal duties not requiring the services of an Attorney.

HIGHLIGHTS OF QUALIFICIATIONS

MBA in Strategic Management

Paralegal for 18 years

Organizational Leadership Specialist

Community Advocate

LaTonya Star Porter

Education

Strayer University

Master of Business Administration: Strategic Management Memphis, TN 38133

October 2019

University of Memphis

Bachelor of Professional Studies: Paralegal Studies Memphis, TN 38152

May 2007

Southwest TN Community College

Associates of Applied Science: Paralegal Studies

Memphis, TN 38134

May 2005

Professional Organizations

Alachua County Housing Authority

Paralegal Association of Florida

Gainesville Housing Authority Board

Three Rivers Legal Services Board

References

Pamela E. Davis: Executive Director

Gainesville Housing Authority

1900 SE 4th Street

Gainesville, FL 32641

Ronald W. Hall: Director of Operations

Alachua County Housing Authority

703 1st

Gainesville, FL 32601

Christine E. Larson: Executive Director

Three Rivers Legal Services

1000 NE 16th Avenue-Building I

Gainesville, FL 32601

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