Customer Service Data Entry

Profile Summary

A highly organized and detail oriented individual with many years of experience providing thorough and skillful administrative, receptionist and customer service support. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. And independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with colleagues at all levels.

Experience

Alliance for Health / Americare (New York, NY) 2012 – Present

Home Health Aide

Responsible for providing care for people confined to their homes, due to being disabled, cognitively impaired, or chronically ill. Provide care for elderly people who prefer to remain in their home as opposed to health facilities or institutions.

Work under direct supervision of a nurse

Keep records of services performed

Record and note clients' condition and progress

Report changes to case manager

Check patient's pulse rate, temperature, and respiration rate

Perform prescribed exercises and other physical therapy

Remind patient to take medication

Assist with medical equipment

Ensure equipment is functioning properly

Replace batteries on equipment

Prepare food and feed patient

Implement behavior plans

Teach self-care skills

Perform light housekeeping

Provide patient with groceries

Pick up medication

Help with personal care: bathing, oral care, dressing and undressing

High Class Cargo Express (Bronx, N.Y.) 2007 – 2012

Administrative Asst. / Customer Service

Responsibilities included:

Order / Data entry

Customer service

Answering calls, taking messages

Created routes

Processed payments

Made deposits

Filing

Created invoices

Green Mop Cleaning Service (New York, NY.) 2001 – 2007

Office Manager

Responsibilities included:

Order /data entry

Customer service

Drafted proposals and contracts

Purchasing of cleaning supplies and office equipment

Routed incoming calls

Handled customer requests

Maintained calendar

Processed payments

Assisted business executives in preparing business documents and memos as required

Prepared deposits

Handled responsibilities of receiving and distributed mail to the concerned person

Filing

Created invoices

Performed other clerical and administrative tasks as required

Education

Executive Secretarial Bilingual – Bachelor Degree 1992

Universidad Tecnológica de Santiago, UTESA - Santiago, Dominican Republic

Skills

Excellent verbal / writing communication skills

Fluent in Spanish (read, write and speak)

Interpersonal skills

Attention to detail

Professionalism

Organized

Punctual

Attentive

Fast learner

Honest and discreet

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