Third Party Customer Service

JEANINE BOAIN-SLONE, PHARM.D.

314-***-**** *******@*****.*** 17756 Greystone Terrace Drive, St. Louis, MO 63005 PROFESSIONAL SUMMARY

Personable, knowledgeable, and adaptive pharmacist with experience in both community and specialty pharmacy. Demonstrates excellence in Medication Therapy Management, third-party billing, and interdisciplinary interactions. Recognized as a strong patient advocate with a focus on medication safety and patient satisfaction. Provides clinical interventions and counseling that positively impacts patient care while improving pharmacy sales. Values teamwork and professional communication. Seeking a new opportunity to utilize background and skills in a new and challenging role that provides direct interaction with both patients and providers. SKILLS

Community pharmacy

Specialty medications

Therapeutic recommendations

Medication Therapy Management

(MTM)

Customer service

Patient care

Adherence and compliance

Prior authorizations

Patient counseling

Pharmaceutical care

Leadership skills

Inventory Management

Third-party resolutions

Opioid Stewardship

Patient education

Regulatory compliance

Medication safety

Drug utilization review

Workflow efficiency

Immunization analysis

OTC recommendations

Immunizations

Task-oriented

Marketing

Compounding

Pharmacy sales

Literature evaluation

Drug information

Business management

PROFESSIONAL PHARMACY EXPERIENCE

Staff Pharmacist June 2020—Present

CVS Pharmacy St. Louis, Missouri

● Manage the workflow in a low-volume CVS location within a local grocery store chain, managing not only clinical interventions and pharmacist duties, but also providing customer service and managing overall pharmacy workflow

● Complete a thorough drug utilization review prior to dispensing, checking dosing and indication as well as managing issues such as prescribing errors, therapeutic duplications and drug interactions to ensure that all medications are individualized and safe for patients

● Oversee regulatory compliance, ensuring that the pharmacy maintains proper recordkeeping and documentation and that all pharmacy employees complete licensure requirements and monthly compliance audits

● Educate patients about over-the-counter and prescription medications, serving as a drug information expert and providing instruction in appropriate usage and dosage as well as storage, administration, and monitoring parameters

● Process and submit third party insurance claims, assisting providers with the prior authorization or therapeutic substitution process, resubmitting chargebacks, and responding to audit requests

● Complete a list of daily clinical intervention telephone interactions, contacting patients and providers to address issues such as adherence improvement, immunization analysis, and gaps in therapy

● Provide over-the-counter recommendations for common ailments and injuries, providing information about dosing and administration, screening for drug interactions, and referring to further care when appropriate

● Recognized as a top performing immunizer within the district on multiple occasions, proactively screening patients for necessary preventative vaccinations and marketing services to local providers

● Focus on providing excellent patient care, communicating professionally to build trusted relationships with customers in order to improve outcomes and medication compliance, leading to exceptional customer service scores

● Communicated professionally with providers and office staff concerning continuity of care for mutual patients including prior authorization notifications, refill requests, prescription clarifications, and therapeutic recommendations

● Manage inventory for the location, ensuring correct inventory counts and maintaining adequate stock while minimizing waste and utilizing vendor returns when appropriate to control overhead costs

● Maintained patient and employee safety during the recent COVID-19 pandemic, providing essential care and medications to patients while maintaining social distancing and safe hygiene practices to reduce transmission risk

● Supervise the appropriate dispensing, labeling, and packaging of prescription medications J. SLONERESUMEPAGE 1 2

Staff Pharmacist October 2018—June 2020

Schnucks Pharmacy (CVS Pharmacy Buyout) St. Louis, Missouri

● Received, processed, and verified all physician medication orders for therapeutic appropriateness, accuracy, and safety; contacting providers with any clarifications or therapeutic concerns

● Multitasked within the retail pharmacy setting, prioritizing patient needs and medication concerns while overseeing technicians and managing business metrics and customer service

● Immunized patients for influenza, Tdap, zoster, pneumococcal, and meningococcal diseases as well as screening patients that may benefit from preventative vaccination services, leading to improved patient outcomes and increases in pharmacy sales

● Educated patients on drug therapy concerns including not only new prescription orders, but also over-the-counter therapy options and the management of chronic health conditions

● Completed daily telephone interactions to discuss medication or adherence concerns, following up with patients on new therapies or assisting patients with removing barriers to compliance

● Practiced opioid stewardship by consulting with providers about safe indications and prescribing habits, utilizing state monitoring systems, counseling patients on opioid safety, and offering naloxone per protocol when appropriate

● Served as the temporary Pharmacist-In-Charge, overseeing employee performance, scheduling, medication error reporting, regulatory compliance, and inventory management

● Provide Medication Therapy Management services to patients, contacting patients directly to provide counseling and problem-solving in order to help patients overcome barriers to optimal medication compliance Graduate Intern/Staff Pharmacist July 2018—October 2018 Express Specialty Pharmacy Belleville, Illinois

● Staffed a local independent pharmacy with compounding and specialty medication services, assisting patients with unique pharmacy needs to provide exceptional patient care and service

● Partnered with a local provider’s office concerning a topical pain control compound, working directly with the patients and the provider to assess pain control and make adjustments to included ingredients based on pain level

● Dispensed, packaged, and shipped medications in blister-pack compliance packaging to improve adherence and convenience for patients

● Oversaw and assisted with the third-party processing of specialty medications, assisting provider offices directly with prior authorizations and dose titrations and working with patients in need of manufacturer coupons and copay assistance

● Assisted patients within the specialty pharmacy and the store front, providing patient education and over-the-counter recommendations

● Compounded non-sterile medications per individualized prescription order

● Marketed pharmacy services to local providers, visiting local offices to inform staff and providers about available services EDUCATION

Doctorate of Pharmacy May 2018

Regis University Rueckert-Hartman College for Health Professionals Denver, Colorado Bachelor of Arts in Psychology May 2012

University of Missouri Columbia, Missouri

LICENSES, CERTIFICATIONS, AND SPECIALIZED TRAINING Registered Pharmacist License #201-***-****, Missouri Board of Pharmacy October 2018—Current Registered Pharmacist License #051301624, Illinois Board of Pharmacy September 2018—Current Basic Life Support and Cardiopulmonary Resuscitation, American Heart Association June 2014—Current Delivering Medication Therapy Management Certification, American Pharmacist Association Completed October 2017 Healthcare Business Management Certificate, Regis University Completed October 2016 Pharmacy-Based Immunization Delivery Certification, American Pharmacist Association Completed October 2014 J. SLONERESUMEPAGE 2 2

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