Customer Service Management System
Resume:
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Richmond, TX ***** 832-***-**** *************@*****.***
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AISOSA ASEKHAMHE
PROFESSIONAL SUMMARY Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Proficient in using tools like Salesforce to search and track leads, update and input data. SKILLS
● Fleet Dispatching
● Report Creation
● Retail Sales
● Customer Service
● Sales Expertise
● Staff Training
● Microsoft Word
● Salesforce
● Benefit Verification
Sales
● Microsoft PowerPoint
● Microsoft Excel
● Records Preparation
● Time Management
● Critical Thinking
● Grammar
● Empathic
● Research
● Prioritization
● YouTube
● Clear communication skills
● Technical skills
● Chanel experience
● Good listening skills
● Enrolment management
WORK HISTORY Enrollment Management Assistant (LEAD NURTURE SPECIALIST) 06/2023 to Current Pearson Academy
● Use consultative approach to educate and support families interested in our online program.
● Endeavour to meet registration goals and contribute to the growth of the business.
● Assist caretakers answer questions and solve problems, thereby building brand loyalty and cultivating lasting relationships.
● Communicate professionally with colleagues to ensure all questions asked by caretakers are answered promptly and adequately.
● Use tools like SalesForce and Education Management System to search up leads and document information provided by caretakers and maintain records.
● Handle inbound and outbound calls in a phone queue setting to, assisting families with inquiries and starting the registration process.
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● Provide white glove treatment to all caretakers that want information and those that are also ready to start the process.
● Employing listening skills to ensure adequate understanding, to be able to meet the needs of the caretaker promptly.
● Assisting teammates in also meeting the needs of all caretakers that are interested in Connections Academy, by searching the schools KBAs and website, while they are online making sure the caretaker is not left unattended.
● Maintain a high level of understanding of programs provided and qualifications.
● Use a consultative approach to create open communication.
● Handle chat inquiries from prospective families.
● Understand different state enrollment requirements to determine eligibility of students.
CUSTOMER SERVICE REPRESENTATIVE 03/2020 to 06/2022 Amazon
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Answered constant flow of customer calls with minimal wait times.
● Offering advice and assistance to customers, paying attention to special needs or wants.
● Responded to customer requests for products, services and company information.
● Provided primary customer support to internal and external customers.
● Recommended products to customers, thoroughly explaining details.
● Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
● Collected customer feedback and made process changes to exceed customer satisfaction goals.
● Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
● Cultivated customer loyalty, promoted repeat business and improved sales.
● Developed community reputation through commitment to customer satisfaction and strong client relationships.
● Provided information regarding charge accounts and loyalty programs.
● Consulted with outside parties to resolve discrepancies and create expert solutions.
● Communicated with vendors regarding backorder availability, future inventory and special orders.
● Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. BENEFIT VERIFICATION 07/2022 to 06/2023
Marcos Medical Care
● Utilize clinical notes provided by providers to initiate prior authorizations via online portal, phone or fax
● Resolve patients questions or concerns regarding status of their request for assistance
● Enter detailed information into company proprietary software while conversing via the telephone
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● Conduct outbound calls to patients to confirm approval or denials of coverage, co-pays and verification of specialty pharmacies that will dispense their medication
● Conduct benefit investigations and obtain prior authorizations when needed.
● Collects and reviews all patient insurance information needed to complete the benefit verification process for multiple entities.
● Documenting and initiating prior authorization process and claims appeals
● Collects and reviews all patient insurance information needed to complete the benefit verification process for multiple entities.
● Work with every type of insurance provider to verify benefits
● Make outbound calls to prescribers, patients, and insurance companies.
● Processes benefit verification or authorization for all new referrals with speed and accuracy
CUSTOMER SERVICE REPRESENTATIVE 03/2018 to 01/2020 Elysium SuperMarket
● Communicate professionally with colleagues, freelancers and clients.
● Promptly responded to inquiries and requests from prospective customers.
● Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
● Effective liaison between customers and internal departments.
● Promoted available products and services to customers during service, account management and order calls.
● Implemented and developed customer service training processes.
● Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
● Optimized customer support by establishing a collaborative service environment.
● Reduced process inconsistencies and effectively trained team members on best practices and protocols.
● Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
● Surpassed sales goals through implementation of effective marketing strategies.
● Provided ongoing guest service.
● Created and maintained a detailed database to develop promotional sales.
● Resolved associate, tool and service delivery issues revealed by statistical reports. EDUCATION University Of Benin, Nigeria
Bachelor of Arts, International Studies And Diplomacy
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