Administration Manager Los Angeles

Saudia B. Stokes

Loan Administration Manager

Phone 951-***-****

Email ad0amx@r.postjobfree.com

Address Los Angeles, Ca 90056

CAREER OBJECTIVE

Accomplished Loan Administration Manager with 15+ years of experience in the mortgage industry. Leads goal-oriented teams using intuitive skills, coaching and positive reinforcement. Develops trust, solves problems and turns setbacks into success by demonstrating a can-do mindset and building highly collaborative teams. Leverages strong leadership, performance management and process improvement expertise to foster employee morale, sustain high production and increase operational efficiencies.

SKILLS

• Employee Management • Process Improvement

• System Monitoring • Training and Development

• Community Relationships • Team Goals

EXPERIENCE

LOAN ADMINSTRATION MANAGER — Wells Fargo Home Mortgage Los Angeles, California, September 2005 - June 2023 Loan Processors Team- Wells Fargo Home Mortgage, Loan Administration Manager, Los Angeles, California

• Led a diverse team of up to twenty-four team members for the Wealth Management team remotely.

• Boosted employee retention 90% by providing training and coaching for all team members, ensuring Job requirements were consistently met or exceeded.

• Built bridges and formed partnerships between sales and fulfillment teams.

• Proactively implemented changes to keep the team updated on procedures, alleviating concerns, and confusion. Underwriters, Closers, and Clericals Team- Wells Fargo Home Mortgage, Loan Administration Manager- San Bernardino, California

• Actively participated in hiring processes for Underwriters, Closers, and Clericals.

• Developed a clear vision for the team, aligning with monthly, weekly, and daily company goals.

• Reduced closing rates by an average of 2 days using daily meetings to establish clear performance expectations.

• Volunteered as a key member of the Service Excellence award committee. Team Leader-Loan Processors- Wells Fargo Home Mortgage, San Bernardino, California

• Managed a team of fifteen team members, responsible for forty-five percent of total monthly fundings, contributing significantly to achieving or exceeded company goals.

• Oversaw daily workflow and capacity within the processing team.

• Conducted monthly staff meetings to communicate policy changes and closing goals.

• Conducted face-to-face 1.1 meetings with team members to set individual expectations and review performance. Account Representative- Wells Fargo Home Mortgage, Riverside, California

• Assisted the Team Leader in planning and organizing the Processing Team, acting as a liaison between Sales and Fulfillment Teams.

• Collaborated closely with the leadership team to ensure alignment with monthly, weekly, and daily goals.

• Served as a mentor, guiding team members to achieve their fullest potential. EDUCATION

BACHELOR OF ARTS (B.A.) IN ORGANIZATIONAL LEADERSHIP

— Arizona State University

Expected completion date 2025

COMMUNITY SERVICE

EMPLOYEE RESOURCE NETWORK — Wells Fargo Home Mortgage Los Angeles, California, January 2009 - June 2023

AWARDS

• Team Member Connection Awards - From 2011 to 2015

• Customer Excellent Awards

• Leadership Excellence Awards

• Top Closing Awards

• Leadership Summit Award-Leading Through Change

CERTIFICATIONS

• 2022 Home Lending Diverse Development • Coaching For Customer for Life

• Strengths Finder: Lead the Team • Stage One For Managers

• The extraordinary Coach

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