Natica W.Carter

ad0aje@r.postjobfree.com

313-***-****

Objective: To obtain a challenging employment opportunity that will further my career in the customer service field.

Work Experience

Mychart,800 group, and ASG Level II Patient Advocate 03/2021-03/2023 Henry Ford Health System-Detroit, MI

Answering patient calls to assist with mychart App. troubleshooting questions. Scheduling patient appointments for over 40 departments. Answering appointment request and prescription refills. Via; Email, and in-baskets (CRM, Advise, Appointment Request, and Rx Request) Within the Epic system. Creating new charts for patients. Sending phone encounters to clinical staff.

Neurology & Nephrology Patient Advocate 06/2019-03/2021

Henry Ford Health System-Detroit,MI

Answering patient calls and scheduling appointments.

Creating new charts for patients.

Sending prescription refill requests.

Sending phone encounters to clinical staff.

John D. Dingell VA Medical Center 10/2018-12/2018

Dialysis externship training

functioning in multiple roles, which include dialyzer reprocessing, water treatment monitoring, participation in quality improvement, vascular access monitoring and direct patient care.

Cannulating patient with either a fistula access, Graft access, or a heart Catheter access.

Customer Service Representative-State of Michigan 01/2017- 06/2018

Kelly Services – Detroit, MI

Answering call center calls, providing customer service.

Auditing mailing addresses.

Receptionist/Customer Accounts Representative 04/2006-09/2017

Dr. Durene Elem – Lincoln Park, MI

Answers all inbound calls and scheduling client’s appointments.

Collects payments for services and balancing account ledger.

Promotes company products to clients.

Hap/Midwest Health Services Referral Representative 03/2014- 08/2014

Snelling Services - Southgate, MI

Responsible for reviewing patient/s referral for Medical care.

Responsible for inbound /outbound calls to and from providers.

Performing inquiries on emergency/urgent referrals for surgeries.

Education

Dorsey Institute of Business - Wayne,MI

Dialysis Technician Board Certified 2018

P & A Scholars Beauty School & Salon - Detroit, MI Certificate 2008

Wayne County Community College - Taylor, MI Business Administration

Southwestern High School - Detroit, MI Diploma 1995

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