Customer Service Property Damage
Resume:
Camille Scott
P.O. Box *** Cedar Hill, TX *****
******@*******.***
Qualification Summary:A highly motivated and organized professional with experience of both home and auto. Energetic and enthusiastic insurance professional motivated to succeed in a fast pace deadline driven professional environment.
WORK HISTORY:
American Access
Complex Adjuster I Dallas, TX I August 2016- Present
Assesses liability and resolves claims within evaluation.
Negotiates settlement of claims within designated authority.
Investigate losses and identify coverage issues
Ability to use and understand programs associated with auto valuation including CCC, Auto Appraisal information
(AUDATEX), ISO, NADA, and other adjusting tools.
Handle the total loss automobile valuation process and salvage requirements of each state.
Process and settle claims per policy and procedures put in place within standard company guidelines
Analyzes and manages complex or technically difficult claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed
Meet and exceed all established claim service standards and benchmarks for a complex adjuster. This includes 100% production per month, settling claims within a 10-14 day cycle time, ensuring all customer contact is made and communication requirements met, working all claims to conclusion within 72 hours of having all required documents. All State
Property/ Auto Adjuster I Irving, TX I June 2012- August. 2016
Perform thorough investigation, confirm and interpret coverage issues, and draft the appropriate reservation of rights or disclaimer letters as needed for manager approval
Reconcile Xactimate estimates and review inspection results Maintain large inventories with the expectation of short term settlement Ability to multitask in the field during active
CAT events and provide unparalleled customer service Handled and negotiated multiple vehicle automotive property damage liability claims on daily basis Investigated, processed, and handled multiple disputes regarding liability between first and third parties.
* Compiled computer generated estimates as they related to damages and negotiated pricing with contractors, homeowners and public adjusters
* Operated under heavy stress and large workload
* Consistently met or exceeded performance metrics of job qualifications. AAA
Subrogation Clerk I Irving, TX I Jun. 2008-Jan. 2012
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* Ordered police reports and determined liability and collection amounts.
* Handles files in arbitration and litigation and disputed liabilities and investigation and evaluated claims
LICENSE: All Lines Adjusting I EDUCATION: Tarrant County College - 3.5 GPA
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