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General Manager Customer Service

Location:
St. Charles County, MO
Posted:
October 10, 2023

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Resume:

Joshua E. Bennett

636-***-**** ad0aj3@r.postjobfree.com

Objective: Utilize my education, work experience and communication skills to help my future employer succeed

EDUCATION

Lindenwood University2006-2010

St Louis Community Colleges 2006-2009

Seminars and specialized training

marketing your business- Pheonix, AZ

I.B.P. INTERNATIONAL BEEF PROCESSING North Dakota, South Dakota, Wyoming, Montana

Menu Analysis for profitability in sales-Sysco Foods St. Louis Missouri

How to hire the bet of the best - Milwaukee Wisconsin

Bob Brown Seminar - Successful Management - Chicago, Illinois

Serve Safe Certificate - 2006

WORK EXPERIENCE

November 2000- Present

CO Owner, Hendel’s market Cafe, Olde Towne Florissant,MO

Processed accounts receivable of a $1,700,000+ annual revenue corporation

Responsible for cost reduction and improved efficiency

Interviewing, hiring and recruiting

Payroll and scheduling

Manager for private parties, fundraisers, and work luncheons

Responsible for all advertising with a $75,000 budget

Coordinated and conducted team training for 50+ employees including new hires and continued training to existing employees

Provided quality customer service for customers of a 200+ seat upscale restaurant.

Developed and implemented employee handbook

Assisted in the creation of the website

Developed new cost effective dinner menus & specials nightly and quarterly

November 2022 - October 2023

Fulfillment - Amazon Distribution St. Peters, MO

Stow-take product scan it and put it in the correct correlating bin

Decant- Open boxes and store product into proper bins ( mainly what I did ) and was consistently in the top 5% of 800 people for speed consistency

August 2020 - September 2023

Mike’s Flooring Dardeene Prairie,MO

Carpentry Flooring installation, Painting, Basic handyman work-

Worked with 1 other person mainly and installed flooring, Painting, refurbish bathrooms and basic home repairs

March 2009 - July 2013

General Manager, Five Guys Town & Country & Florissant

Recruited, interviewed and hired one 125+ people for two locations

Trained new staff on specific positions

Ran day to day operations including all cash &credit cards

Ordered all goods and kept inventory under 21%

Over watched the assistants scheduling to be under 16%

RContinually trained staff on new products, & procedures as necessary

Weekly inventor. Helped facilitate weekly general manager(7) meetings weekly

Held “friendly” competitions to encourage employees’ service and morale

Won “top GM in the nation” (over 600 stores) seven times

February 2008 - March 2009

Food & Beverage Manager, Hilton Garden Inn, Winghaven, MO

Responsible for all aspects regarding food and Beverage including:

Restaurant of 75+ seats, room service, full bar, daily full breakfast buffet

Catering on and off site

Staffing, payroll responsibilities and disciplinary actions

Food and alcohol procurement and monthly inventory

Continually trained front and back of house employees as well as new hires



Contact this candidate