Business Development, Administrative, Customer Service, Sales
Resume:
Rebecca Stewart
Rock Island,IL 61201
**.********@*****.***
Objective:
Motivated stay-at-home mom seeking to leverage my skills and experience to re-enter the workforce. I am a customer-focused professional with over 10 years of experience in Customer Service, Sales and Business Development. Seeking a position where I can utilize my excellent communication skills and problem-solving abilities to provide exceptional service and ensure customer satisfaction.
Experience:
Stay-at-Home Parent
Feb. 2008-Current (2023)
-Managed daily household operations, including time management, schedules, budgeting, and household maintenance, daily motivation while providing a structured environment.
-Created and maintained schedules for children’s activities, appointments, and school commitments.
-Developed and implemented effective routines to promote a healthy and nurturing environment.
-Provided emotional support, guidance, conflict management and discipline to children, fostering their personal growth.
-Engaged in community involvement, volunteering at local organizations and coordinating events such as:
● Vice President of QC Elite Soccer Club
● Vice President of Head Start Preschool for All Policy Council Business Development Specialist
Marco Group Int., Davenport, IA
April 2006 - Feb. 2008
-Supported business development team in lead generation, prospecting, and client relationship management activities.
-Conducted market research to identify potential clients and gather information on industry trends and competitive landscape.
-Assisted in the preparation of proposals, presentations, and contracts for client meetings and negotiations.
-Coordinated and attended industry events and conferences to establish networks and promote business development opportunities.
- Handled incoming customer inquiries via phone, email, and live chat, providing prompt and accurate responses.
- Resolved customer complaints and issues by identifying problems, researching solutions, and implementing appropriate resolutions.
- Assisted with order processing, including product selection, payment processing, and shipment tracking.
- Maintained customer databases, updating information and ensuring accuracy.
- Collaborated with cross-functional teams to address complex customer concerns and improve overall customer experience.
Sales Associate
Sprint PCS Wireless, Moline, IL
Nov 2000 - Dec 2005
- Greeted customers, provided product information, and assisted with purchasing decisions.
- Operate cash register, processed payments, and handled returns and exchanges.
- Stocked shelves, organized merchandise displays, and maintained a clean and inviting store environment.
- Utilized upselling techniques to increase sales and meet monthly targets.
- Resolved customer issues and inquiries in a friendly and efficient manner. Education:
Scott Community College 1999-2021
-General Education
-Business Management/Administrative
Skills:
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to remain calm and professional in challenging situations
- Proficient in using customer relationship management (CRM) software
- Knowledge of various customer service techniques and best practices
- Strong organizational and time management skills References:
Available upon request
Contact this candidate