Customer Service Support
Resume:
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BRITANNIA AVE E, OSHAWA, L1L 0E8
All Weekday and Weekend
Morning shifts and Overnight Shift
Availability:
Dedicated and results-oriented with over 2 years of experience in providing exceptional customer service and fostering positive client relationships. Proficient in handling a wide range of customer inquiries complaints. Enthusiastic and ambitious customer service person with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires with professionalism
SHAVEZ AZMI
Project: National Informatics Centre (Government of India of Information & Broadcasting). Focused on customer support for internet and networking equipment, Virus Protection, and Patch Management with minimizing escalations. Commended by the supervisor for excellent customer service skills and problem- solving abilities.
Always performed above expectations with high customer satisfaction. Managed inbound inquiries, ensuring positive customer interactions. Successfully handled an average of 60 customer inquiries per day, maintaining a 85% first-call resolution rate.
EDUCATION
SKILLS
REFERENCES
PGDM in Artificial
Intelligence, Present
Bachelor of Science,
Electronics, Aug. 2021
Durham College, Oshawa
Delhi Technological University, Delhi
Communication skills
Customer Support
Time Management
Computer Knowledge
Problem-solving
Attention To Details
Flexibility
Teamwork
Stress Management
Initiative and Proactivity
Conflict Resolution
Work Ethics
Meeting Goals
Available on request.
WORK EXPERIENCE
Wipro Limited : February 2022 - August 2023 Delhi, India Administrative Customer Support
JindalX : September 2021 - January 2022 Delhi, India Alif Restaurant and Barbeque : September 2018- March 2019 Delhi, India Effectively handled customer inquiries via phone, email, chat, and in-person. Provided precise information on products, services, policies, and procedures. Resolved complaints efficiently, prioritizing customer satisfaction. Processed orders, cancellations, and account adjustments promptly. Demonstrated proficiency in Microsoft Office Suite, including Excel for order tracking and analysis, resulting in a 70% reduction in processing time. Handled cash transactions accurately and efficiently, processing an average of 40 transactions per hour.
Responsible for greeting customers and directing them to their appropriate table. Assisted with inventory management, merchandising, and store opening and closing tasks.
Customer service executive
Host & Cashier (Part-Time)
CERTIFICATE
Canadian Red Cross Certification for First Aid & CPR
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