Patrick Gerges

**** **** ****** ***#**** Walpole Ma 02081 ad0afv@r.postjobfree.com Phone: 781-***-****

SUMMARY

Skilled Business Analyst Master candidate and IT professional seeking a full-time role in an organization that will provide opportunities to utilize my technical and management skills in a business environment. I offer excellent practical and theoretical knowledge in analytics and technology. Quick learner of new information & systems, well organized with analytical, problem-solving, and customer relationship management skills.

Additional qualifications include:

Strong computer programs and software skills (Excel, Python, R, SAP, MySQL, Tableau, Epic, EMR, MS Office, Java, Access, PowerPoint, Outlook, VB, HTML, Windows, Mac).

Committed to quality customer service.

Multi-lingual: English, Arabic, and French.

Supportive team worker committed and responsible.

Ability to communicate and listen effectively.

EDUCATION

University of Massachusetts Lowell Lowell, MA

MS Business Analytics Expected Grad. May 2024

MBA Information Technology May 2021

Bunker Hill Community College Charlestown, MA

A.A. Degree in Liberal Arts May 2019

Medical Assistant Certificate May 2017

American University of Culture & Education (AUCE) Beirut, Lebanon

Bachelor’s in Business Administration/Management Information Systems May 2008

EXPERIENCE

Apex Medical LLC Hatfield, MA

IT Support July 2023 to Present

Respond to user inquiries and requests remotely via phone, email, providing timely and effective technical support.

Assist users with hardware and software installation, configuration, and troubleshooting.

Guide end-users through step-by-step solutions to resolve technical issues.

Manage user accounts and permissions, including password resets and access control.

Set up new user accounts and provide access to necessary resources.

New England Community Medical Services PLLC North Andover, MA

Business Analyst/ IT EMR Specialist June 2021- June 2022

Collected and analyzed data revenue vs expenses from RCM platform.

Respond to user inquiries and requests via phone, email, or in-person, providing timely and effective technical support.

Developed profit & loss reports detailing revenue and expenses and identified gaps and opportunities to increase revenue.

Met weekly with owners to present analysis results and revenue trends by provider.

Assisted users and department staff with implementing, maintaining, and upgrading systems used by

assigned department staff to manage the eClinicalworks EMR systems, and various ancillary systems.

Documented business processes/procedures and making recommendations for upgrades/improvements.

Managed the on-going maintenance, testing, development of workflows, workflow analysis, technical build/configuration, change documentation, and application deployment/support of EMR systems.

Troubleshot and escalated software and hardware issues to a third party and collaborated on the solution.

Lahey Hospital and Medical Center Burlington, MA

Bronchoscopy Technician July 2017- June 2018

Organized inventory and ordered all supplies that will be used in the procedures.

Directly assisted the bronchoscopy team in Bronchoscopy suite, OR and ICU.

Collected and processed all specimens.

Ensure compliance with relevant regulations and standards related to healthcare data privacy and security, such as HIPAA.

Performed Clinic Assistant/Medical Assistant duties when working in the Department of Pulmonary & Critical Care Medicine.

Bunker Hill Community College Charlestown, MA

Note Taker September 2015– May 2017

Took notes for special needs students.

Attended class on a regular basis and provided notes for every lecture.

Typed notes every class and provided a copy of these notes to the student.

Bunker Hill Community College Charlestown, MA

IT Volunteer September 2013– May 2015

Assist users with hardware and software installation, configuration, and troubleshooting.

Guide end-users through step-by-step solutions to resolve technical issues.

Conduct training sessions for end-users to enhance their understanding of technology tools and resources.

Provided maintenance for printers and scanners.

Installed and updated drivers software.

Nassar Computer Solutions s.a.l Beirut, Lebanon

IT Software Support November 2008- September 2010

Handled the training & the after-sales customer support in the software department.

Installed and trained the employees in accounting-stock and time attendance software.

Provided Customer software support on site and remotely.

Manage user accounts and permissions, including password resets and access control.

Set up new user accounts and provide access to necessary resources.

Blom Bank s.a.l Beirut, Lebanon

Internship in car loan operations March 2007-July 2007

Filing and organizing car loan documents.

Performed initiative tasks for car loan policy.

Closed car loan lender.

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