Customer Service Representative

SUMMARY

In search of a company to contribute my skills to be able to analyze accounts and determine how to mitigate solutions that would bring resolution to delinquency. I have excellent probing skills and I pay attention to detail to provide the best customer experience.

EMPLOYMENT HISTORY

Nthrive (Raleigh, NC) 04/2018-Present

Customer Service Representative

Verified HIPAA with patients, Attorney Personal, and Insurance Staff via Telephone.

Assisted with all incoming calls from various patients, insurances and attorneys with all billing inquiries they may have.

Made outbound calls to insurance companies to verify insurance benefits/coverage

Place outbound courtesy calls to assist patients with account disputes.

Assisted with payment details

Submit insurance/attorney requests (i.e refund, settlement and itemized billing).

Obtained insurance information for claim submission.

Screened patients and offer financial assistance.

Wake County Human Services 04/2019-10/2019

Human Services Worker

Interviewing of clients to obtain required information

Processed client’s application by using computer skills required for NC FAST eligibility system.

Mail out information needed or notice to clients

Verifying information obtained by clients such as income and household members in home

Seterus IBM 09/2014-09/2016

Mortgage Specialist

Assisted with resolving and defusing concerned customers while maintaining control of calls.

Assisted customers with determining the best resolutions for home mortgages.

Placed both outbound and took inbound calls.

Work efficiently and effectively within intense environment.

Contact this candidate