Las Vegas Customer Service

Shannon McFarland

Las Vegas, NV • 702-***-****• *************@*******.***

customer service team management

Analytical Tools Project Management Strategy & Execution

Team leader experienced in directing activities in a customer service setting. Talented at developing strategies, setting goals and training new staff and associates. Excel in fast-paced environments utilizing teamwork and clear communication to drive success. Capable of managing multiple concurrent projects with varying timelines, resources, and problem-solving challenges.

Skills Summary:

Project Management Training and development Conflict Resolution

Report Deliverables & Visualizations Time Management Customer & Team Engagement

Education

Mojave High School; Las Vegas, NV

High School Diploma 2002

Professional Experience

Uber; Las Vegas, NV 05/21-05/23

Driver

Provided transportation services to customers as needed.

Picked up customers and transported to desired destinations.

Utilized company mobile application to facilitate customer pickup and drop-off.

McFarland House; Las Vegas, NV 09/12-05/21

Household Manager

Utilized resources to manage home and raise two children.

Leveraged leadership skills to educate, mentor, and resolve conflicts between two children.

Manage household budget.

Regularly organized large events at public centers for 10+ children.

Coached children to develop complex skill sets.

Walmart; Las Vegas, NV 10/02-08/12

Customer Service Manager

Established client relationships while performing customer transactions and exceeding service standard goals.

Managed team and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Answered client correspondence regarding financial products available.

Monitored and controlled inventory, encompassing daily production, workflow, and distribution.

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