PRINCE BUINGO

www.linkedin.com/in/prince-buingo

* * * * * 3 0 3 7 3 P R I N C E B B S P R O 2 0 1 7 @ G M A I L . C O M K I N G S T O, O N

"I work to be happy: it's the most beautiful job"

S U M M A R Y O F Q U A L I F I C A T I O N S

. 2+ years experience providing exceptional customer service in industries such as Information Technology and Food and Beverage

. Experienced Graphic Designer, responsible for the creation, design, and presentation of 20+ projects from concept to solve for clients and businesses

. Skilled in troubleshooting, repairing, and upgrading: software, hardware, and operating systems, obtained through the successful completion of a 15 week intensive IT Analyst certification program

. Demonstrated ability to provide satisfactory solutions to clients with excellent problem-solving skills

. Ability to multi-task and work in a very fast-paced environment demonstrated through experience serving 150+ customers per day in a restaurant

. Food safety certified

. Strong communication and collaboration skills with a proven track record of responding efficiently to client needs by answering 50+ inquiries per day by phone and email

. Proficient in MS Office, including Excel, Word, and PowerPoint

. Bilingual with fluency (spoken and written) in both English and French T E C H N I C A L S K I L L S

Operating Systems: Windows, Android, iOS, Mac OS, Linux Applications & Tools: Microsoft Office 365, Adobe Premiere Pro, Adobe Photoshop CC2020, After Effect Tools: VMware, Google Workspace, Packet Tracer

E D U C A T I O N & C E R T I F I C A T I O N S

. Google IT Support Professional Certificate Expected 2022 Junior IT Analyst Program Sept 2022 – Dec 2022

NPower Canada Toronto

14-week intensive online class training on the fundamentals of computer technology, and project management essentials.

. Customer Support Service Specialist Certificate of Completion September 2022 LinkedIn Learning

. Sales Representatives Certificate of Completion September 2022 LinkedIn Learning

• Youth Job Connection Program (YJC), ACFOMI (2022)

• Worker Health and Safety Awareness in 4 Steps, Ontario Ministry of Labour (2022)

• Business training, Finnish Refugee Council, Uganda (2017)

• ESL English, Adult School Uganda (2017)

• Secondary Diploma in DRC Congo (2012)

W O R K E X P E R I E N C E

CLIENT SERVICES REPRESENTATIVE

CANADA LIFE INSURANCE Remote work Jan 2023 - August 2023

. Handle all incoming calls from customers, agents, brokers, branch personnel and various head office departments

. Process customer service requests and changes pertaining to the Living Benefits products. CREW MEMBER

A&W Restaurant Kingston, Ontario Nov 2021 – Present Macdanold’s Restaurant Kingston, Ontario Feb 2022 - Sept 2022

. Utilize effective verbal communication skills to take orders, answer questions, and resolve complaints in a professional manner

. Maintain a fast-paced environment by constantly taking on additional tasks to serve over 150+ orders per day.

. Work in a team of 5+ members to keep the store clean and organized for customers, helping to increase customer satisfaction

. Successfully trained 6+ new hires on company policies, operations, and day-to-day responsibilities GRAPHIC DESIGNER

Osana LTD Uganda Kampala June 2019 - November 2021

. Designed and printed 200+ promotional materials such as flyers, posters, postcards, newsletters, banners, and signage

. Created visual concepts by studying information and trends while keeping up with the latest graphic design software

. Worked with clients to develop an understanding of their business needs and branding strategy

. Created 26 projects, designed to specifications and on budget VIDEO EDITOR

BBS Company Uganda Kampala April 2016 - June 2019

. Successfully edited 5 video songs for a total runtime of 1 hour each

. Exported the videos in 4K resolution at 60 frames per second

. Edited 10+ videos of different company documentaries, increasing viewership by 20%

. Created storyboards and worked with the director to create a cohesive narrative, resulting in more positive reviews JUNIOR IT HELP DESK

VODACOM NETWORK Goma DRC August 2015 - November 2015

. Repaired software and hardware issues of 50+ computers, resulting in a decreased number of IT help desk tickets by 20%

. Troubleshooted any installation issues to ensure the successful implementation of programs and system

. Provided support to users for the newly installed program and system

. Exceeded customer satisfaction expectations by resolving complex technical issues in a timely manner VOLUNTEERING

Cleaning and maintenance of the buildings of the First Baptist Church, Kingston, Ontario

• Cleaning of the church sanctuary, toilets, disinfection of the kitchen and the building, garbage removal

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