MANISHA

E-mail: ad0aa3@r.postjobfree.com

Mobile No: 551-***-****

LinkedIn: https://www.linkedin.com/in/manisha-manu/ PROFESSIONAL SUMMARY:

• 3+ years of total experience as a Microsoft Dynamics 365 Technical Consultant.

• Within MS Dynamics expertise in creating custom workflows and process flows (power automate), plug-in creation, migration, and implementation.

• Experience in Microsoft Dynamics 365 CRM and Dynamics 365 Entity, Views, Web resources, Ribbon, Chart, configuration, and customization.

• Practical hands-on experience in developing and designing Power Apps including canvas and model driven.

• Having practical knowledge of Microsoft Dynamics 365 Power Apps and working experience in Sales, Marketing, and Service Modules and underlying data models.

• Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System.

• Having a good working knowledge of analyzing business requirements, designing, and implementing IT solutions, and ensuring efficient system integration while maintaining documentation and providing user support. SKILLS:

• ERP Technologies: Microsoft Dynamics 365, CRM 2019.

• CRM Tool: MS PowerApps, Power Automate.

• Programming Languages: C, C#, JavaScript

• Web design Languages: HTML, CSS.

• Other Tools: MS Visual Studio 2010, 2012, 2015, MS Office.

• Data Base: MS SQL Server 2008/2012, MS-Access.

• Operating System: Windows Server 2008, Windows 7, Windows 10.

• Source code Management Tools: TFS (Team foundation server), GIT. PROFESSIONAL EXPERIENCE:

ARTERAS ENGINEERING SERVICES (Hyderabad, India)

Job Title: MS Dynamics CRM Consultant

August 2018 – December 2021

Project-1 Description: Within Arteras Technologies, there are specific needs for maintaining projects and communications with external agencies and vendors. Arteras is responsible for supporting these agencies in information technology-related needs. As part of this assistance to agencies and vendors, an automated solution is needed that will allow all aspects of the Arteras team to effectively maintain agency projects and communications. Roles and Responsibilities:

• Worked on Understanding the purpose and functionality of the existing Dynamics workflow.

• Worked on Assess Workflow Functionality.

• Worked on Recreate the Workflow Steps in Power Automate.

• Developed Hiring Request form here Hiring Request is a Microsoft Dynamics-based submission, tracking, and approval application created and customized for Arteras Technologies. It is a replacement for the current paper-based manual process for submission, tracking, and approval of Hiring Requests.

• Developed Dynamics CRM custom workflows, plug-in creation, and creation of custom integration solutions with third-party vendors.

• Created custom asp.net pages and configured forms and views for new modules to be added to the MS Dynamics CRM system.

• Involved in high-level requirement gathering to implement and deploy high-quality solutions.

• Worked on Data Migration from a legacy application to Dynamics 365 on Hr. application form.

• Implement Dynamics 365 Customer Service module to streamline customer support processes by implementing Dynamics 365 Customer Engagement.

• Working on customizing and configuring CRM instances and building Forms, Views, Reports, and Workflows for building the best interface based on client needs.

• Involved in Data integration and worked on using Ribbon Workbench and CRM maintenance, Deployment, and Installation.

• Interacted with stakeholders and clients to gather requirements and was involved in planning, designing, developing, and implementing Enterprise solutions.

• Worked on all the Out of Box Microsoft dynamics CRM features like Business Rules, Business Process flows, Synchronous and asynchronous Workflow, etc. to implement customizations to the environment.

• Implemented complex customizations on Microsoft Dynamics CRM Solutions to enhance operational productivity by building Workflow, and plugins, creating new Entities, Attributes, Entity relationships, Views, and Forms.

• Worked on onboarding users to the MS Dynamics CRM and assigning security roles, field-level security, role-based security, and record-based security privileges.

• Import and export data between external sources like MS Excel with MS Dynamics CRM.

• Extensively worked with Power platform, Power apps, Power Automate, and Common Data Service (CDS).

Environment: Microsoft Dynamics CRM 365, SDK, JavaScript, Microsoft Visual Studio. C#, ASP.NET, Microsoft Excel, HTML, jQuery, Ribbon Workbench XRM Toolbox, NET Framework, MS Outlook, SharePoint.

Project-2 Description: Implementation of Microsoft Dynamics 365 CRM for NYC 311 Call Center user/Agency user and NYC citizen to log/store/register/track complaints regarding several problems against several different agencies. Roles and Responsibilities:

• Customization and configuration of Microsoft Dynamics 365 CRM and Unified Service Desk as per business requirements.

• Handling all the technical solution designs related to CRM and USD tracks.

• Implementation of quality technical solutions.

• Development of Dynamics 365 CRM Application using C# .NET, JavaScript, and Web APIs.

• Design and specify extensions to Dynamics 365 CRM including plug-ins, and workflow.

• Writing unit test scripts to test MS Dynamics 365 CRM requirements using easy repro Unit test Framework and deploying using Azure DevOps pipelines.

• Assist with the Integration / QA and UAT testing.

• Assist with deployment instructions.

• Supporting the scrum team in their day-to-day operations.

• Involved in Agile-Scrum process activities including Sprint Planning and Estimating sessions, Daily Stand-ups, Sprint Demos, and Sprint retrospectives. Environment: Microsoft Dynamics 365 CRM, Unified Service Desk 4.1, Java Script, C#, .net, Microsoft Visual Studio 2017, SDK 365, Azure DevOps, XRM Toolbox tools, Easy Repro. EDUCATION:

University of Bridgeport – Bridgeport, Connecticut, USA. Master of Science in Computer Science January 2022 – May 2023 Koneru Lakshmaiah Education Foundation (KLEF) – Guntur, India. Bachelor of Science in Computer Science Engineering July 2014 – June 2018

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